Service Delivery Manager

1 month ago


Palmerston North, New Zealand Healthcare of New Zealand Full time

Competitive Salary + KiwiSaver + Phone + Laptop
- Vehicle + Fuel Credit Card + EAP Support + Flexible Working
- Respectful Culture + Career Development Opportunities
- Join our team on a permanent, full time basis

**Who we are | Ko wai matou?**

NZCL provides a wide array of health and human services to people throughout New Zealand. Since 1988 we have been caring, supporting and empowering people in need to live independently, safely and well in their community as well as in specialized treatment settings. We help people gain access to needed services, ensuring they receive vital services, are safe, well-cared for and live as independently as possible.

**About the role | He korero whakamarama mo tenei turanga**

This position is responsible for the effective day-to-day management and co-ordination of the corrections portfolio services provided in partnership with the Department of Corrections. You will ensure we provide a quality of service for clients, managing staff through effective leadership and promotion of a supportive, collaborative and positive work environment. The location of this position is ideally Palmerston North or New Plymouth with some flexibility to look at Whanganui with some regional travel required. This is a full-time position, Monday through Friday, with occasional on call phone duty scheduled every 10 weeks.

**What you'll be doing**:

- Deliver appropriate quality service, reintegration plans, and support within the requirements of the contractual obligations for the people we support.
- Build and maintain an engaged, cohesive and high performing team across the services you lead
- Actively manage services to ensure we maintain and grow market share while also retaining current contracts
- Develop and maintain strong relationships with external stakeholders, such as Department of Corrections, Justice Department, Parole Services, NASC, Oranga Tamariki etc
- Build relationships with the people we support, their families/whanau where appropriate, and supporting people through their rehabilitation journey
- Ensure the balanced management of funding contracts in your area, to ensure both customer needs and financial requirements are met
- Evaluating new referrals and participating in panel assessments with internal and external partners
- Being part of the Intensive Support Services On-Call system
- Providing support to other Intensive Support Services as required and learning different contracts
- Providing support and supervision to the team you lead

**What you will bring | Nga tohungatanga mo tenei turanga**
- 3-5+ years' experience in a service delivery or operations role, preferably within the community services sector
- Previous leadership experience, with a passion for working collaboratively and developing skills in others
- Financial and budget management experience
- Excellent interpersonal, communication and influencing skills, and highly developed emotional intelligence
- An understanding of the principles of the Treaty of Waitangi and how these can be applied
- Know how to stay safe when dealing with complex cases, implement coping strategies, and seek support when necessary

**Why Us | He aha ai matou?**

At NZCL, we're passionate about creating an inclusive workplace that promotes and values diversity, reflecting the communities we serve. If you would like to work in a role that is both rewarding and challenging and would like to make a difference, then we would like to hear from you
- Mena he tangata ngakaunui ana koe ki te tautoko i nga momo tangata, tena pea, kei konei he turanga mou. Tukua mai to tono ki NZCL._

**_ All applicants must be a NZ Resident/ Citizen or have a valid NZ work permit._**
- Reference #- 29437- Posted on- 16 Oct 2024- Closes on- 15 Nov 2024 17:00- Location(s)- New Plymouth branch area, Palmerston North branch area- Expertise- Client Services (General), Service Facilitation, Management, Rehabilitation, Respite Care, Mental Health & Wellness- Job level(s)- 1 - 3 years of experience, 3 - 5 years of experience- Work type(s)- Permanent full-time



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