IT Services Delivery Manager

6 months ago


Auckland City, New Zealand T&G Global Full time

**About **us**

Here at T&G Global we're passionate about growing healthier futures. Our story began 125 years ago and today our 2,000 people are located in 13 countries, where we grow, market, sell and distribute high-quality fresh produce to customers in more than 60 countries.

Our mindsets are**:Do the Mahi, Be Bold, One Team & Take Good Care**. Our talented team members embody these mindsets and are passionate about making a difference at T&G.

**About **the opportunity**

We're looking for an **IT Services Delivery Manager** to join our Technology team at T&G. We're a global organisation that operates 24/7, with multiple sites and end-users working from diverse locations including offices, orchards, glasshouses, warehouses, and markets.

Key responsibilities include:

- Lead and develop our team of 11 Helpdesk Analysts and Field Engineers
- Manage processes across the IT Services management framework for problem, incident, and change management
- Maintain and develop content for our knowledge library to drive self-service and reduce repeat incidents
- Manage IT Services vendors, contracts, and budgets
- Define and drive SLAs based on service availability and performance.
- Manage performance through dashboard reporting to track progress against KPIs

Based in Ellerslie with free onsite parking, you'll enjoy our flexible culture and being part of a team of talented Technology experts. The world of fresh produce moves fast with problems to solve against the clock - which makes T&G an exciting place to be

**About **you**
- 5+ years’ experience in an IT Services management role within a large, multi-site environment
- Understanding of the ITIL Service Management framework
- Exceptional leadership skills with a proven track record coaching, mentoring, and developing people and creating a high performing, engaged team culture
- Solid business acumen with experience managing vendors, contracts, and budgets
- Data-driven approach to boost performance and streamline processes
- Continuous improvement mindset

**_ We want T&G to be a place where everyone is accepted, respected and celebrated for who they are - regardless of our similarities or differences. It’s essential that everyone can be themselves and thrive, and that together we create a diverse and vibrant workplace._



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