Customer Experience Technician

7 months ago


Auckland City, New Zealand Fisher & Paykel Appliances Full time

The Role

Delivers a brand-aligned seamless experience to all customers influencing enduring customers that increase market share and profitable growth in the short and long term.

Technical Service Operation
- Keeps current with knowledge of all products and their technical capabilities through training, service manuals and other available content.
- Delivers to service levels and key performance indicators (KPIs) as per operational service standards.
- Ensures service van is continuously stocked with spare part inventory to enable first time service resolution.
- Accurately evaluates product faults to determine the course of repair work and its estimated cost to the customer.
- Acts on repairing product faults, (of customer approved estimates), and ensures full and final test of product to assure first time, quality resolution.
- Ensures an accurate capture of service faults to enable robust measures for product continuous improvement.
- Collects, banks and accurately reconciles all monies, direct from customers, against service records.
- Performs product installations and changeovers as per planned requirements.
- Role models F&P’s brand values and step up behaviours.
- Contributes to continuous improvement of the customer experience service operation.
- Ensures all activities of the customer experience service operation is performed in compliance with country, state, and federal regulations and, laws governing business.

Health & Safety (H&S)
- Take all practicable steps to ensure their own safety at work
- Ensure that their actions or inactions don’t cause harm to any other person
- Follow all safety instructions and report all hazards and incidents in the workplace.

Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.



  • Auckland City, New Zealand Fisher & Paykel Appliances Full time

    The Role Fisher & Paykel is an iconic New Zealand brand, a global company with a strong local heritage. Our origins inspire our culture of curiosity and passion to develop solutions designed around people - these are some of the core elements that make us unique. We are driven by our values of being trusted, sustainably minded, innovative, generous, and...

  • Experience Leader

    4 days ago


    Auckland City, New Zealand GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...


  • Auckland City, New Zealand Austcorp Executive Full time

    Gallagher, Integriti, ICT Protege experience would be a bonus - Training, development and progression opportunities - Hourly Rate negotiable depending on experience **The Client** National leading business with an exciting opportunity to join a close knit team as an Electronic Security Technician working on Commercial and Government Projects. **Vacant...


  • Auckland City, New Zealand TOWER Insurance Full time

    **Why you'll love working with Tower** At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come first, we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in...


  • Auckland City, New Zealand Insurance Australia Group Full time

    **READY FOR ANYTHING** At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put...


  • Auckland City, New Zealand IAG New Zealand Full time

    **READY FOR ANYTHING** At IAG, we live and work by our purpose to make your world a safer place. We are motivated by a unique culture that celebrates honesty, creativity, empathy, equality and collaboration. We call it the IAG way, and it means we all share a 'ready for anything' mindset that sets the tone for positive actions and positive outcomes. We put...


  • Auckland City, New Zealand FleetPartners Full time

    **Who we are**: FleetPartners Group is an ASX 300 listed financial services, vehicle management, and employee benefits company. We are an organisation where 98% of all team members believe that their manager genuinely cares about their well-being and feels valued. We also help everyday Australians to maximise their salary by administering employee benefit...


  • Auckland City, New Zealand Auckland Transport Full time

    **Customer Experience Lead (1 year fixed-term)** Auckland Transport (AT) keeps Auckland moving! We plan and fund public transport, promote and initiate alternative ways to get around the city, operate and maintain the local road network, and manage parking and traffic systems. How are we going to deliver easy and safe journeys for a growing and vibrant...


  • Auckland City, New Zealand TheMarket Full time

    Company Description At TheMarket, we are passionate about the brands and merchants that we work with, selecting authentic alignments to tell great stories via our various marketing channels. Whether it’s search, display, affiliates, retargeting or social; targeting awareness, consideration or purchase intents; on mobile, app, desktop or tablet - we strive...


  • Auckland City, New Zealand Eclipx Group Full time

    To provide exceptional customer service and support to our customers, sales teams and other operational functions within the business. To enable the Sales Team to achieve the Sales budget and the overall business strategy whilst providing an exceptional customer experience. Helping the business deliver an outstanding Net Promoter score (NPS) through the...


  • Auckland City, New Zealand TheMarket Full time

    Company Description At TheMarket, we are passionate about the brands and merchants that we work with, selecting authentic alignments to tell great stories via our various marketing channels. Whether it’s search, display, affiliates, retargeting or social; targeting awareness, consideration or purchase intents; on mobile, app, desktop or tablet - we strive...

  • Dispensary Technician

    7 months ago


    Auckland City, New Zealand Green Cross Health Full time

    Explore a rewarding career as a Dispensary Technician, where you'll have the opportunity to enhance your pharmaceutical knowledge and contribute to a healthier community. Are you a qualified Dispensary Technician in NZ or perhaps a Trainee Technician who is studying to become one? This is right the role for you! - Pharmacy Retail Sector - Permanent Full...


  • Auckland City, New Zealand TSB Living Ltd Full time

    **TSB Living Limited **is a distributor and online retailer based in Auckland. We're currently seeking Customer Experience Associate to join our team in Auckland. If you enjoy working in an Fast paced, unique and fun environment with a great team and lots of customer service experience then we need you! **The Role**: - As a front line representative, you...

  • Qualified Technician

    7 months ago


    Auckland City, New Zealand Toyota Full time

    Full time - Competitive remuneration + commission- A quality and reliable brand- Supportive team- Hybrid & electric vehicle training- WOF certified (not essential)About us Our group has four Toyota stores across North Shore and West Auckland, one Lexus dealership (Lexus of North Shore), and two Bridgestone stores. Our kind, diverse and talented team of...

  • Dispensary Technician

    4 months ago


    Auckland City, New Zealand My Chemist Retail Group Full time

    **Dispensary Technician - Botany**: Join the Chemist Warehouse NZ whānau at our Botany Pharmacy! **Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working here**: At Chemist Warehouse we believe that people come first. You will be joining a fun and supportive team and be part of the success story in Botany. We also offer: -...

  • Dispensary Technician

    4 months ago


    Auckland City, New Zealand My Chemist Retail Group Full time

    **Dispensary Technician**: Join the Chemist Warehouse NZ whānau at our St Lukes Pharmacy! **Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working here**: At Chemist Warehouse we believe that people come first. You will be joining a fun and supportive team and be part of the success story in St Lukes. We also offer: - Strong,...

  • Dispensary Technician

    2 months ago


    Auckland City, New Zealand Chemist Warehouse Full time

    **Dispensary Technician**: Join the Chemist Warehouse NZ whānau at our Westgate Pharmacy! **Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working here**: At Chemist Warehouse we believe that people come first. You will be joining a fun and supportive team and be part of the success story in Westgate. We also offer: - Strong,...


  • Auckland City, New Zealand HAYS Full time

    Customer Service Superstar needed now! **Your new company** My client is proudly 100% New Zealand owned. They are a leading player in the hospitality industry. They provide their valued customers with bespoke equipment used both back and front of the house. **Your new role** The customer service representative is responsible for providing effective...


  • Auckland City, New Zealand ASB Group Full time

    **Mo te tūranga | About the Role**: We have an opening for an outstanding professional to join ASB's Lend and Protect (L&P) Tribe. As part of the Home Loan & Insurance propositions workstream, you will deliver innovative experiences and propositions for our customers that help them achieve their home ownership goals. As a Customer Experience Owner (CXO),...

  • Dispensary Technician

    3 weeks ago


    Auckland City, New Zealand Chemist Warehouse Full time

    **Dispensary Technician**: Join the Chemist Warehouse NZ whānau at our Hunter's Plaza Pharmacy! **Ko te take ka parekareka e koe ki te mahi ki konei | Why you will enjoy working here**: At Chemist Warehouse we believe that people come first. You will be joining a fun and supportive team and be part of the success story in Hunter's Plaza. We also offer: -...