Referral Coordinator

2 weeks ago


Auckland City, New Zealand Geneva Healthcare Full time

**Referral Coordinator**:
Auckland, NZ

Permanent

We are looking for an enthusiastic customer service/administrator superstar to join the Geneva Healthcare team in a permanent capacity If you pride yourself on your organisation skills, have a real interest in the healthcare sector and have a passion for providing top of the line service coordination, we want to hear from you

**Who we are | Ko wai matou**

We are a leading national provider of both private and ACC, DHB and MOH funded for wellness and rehabilitation and vocational rehabilitation services. Our team of allied health professionals provide services in client's homes, places of work and the community. Our experienced interdisciplinary team use a person-centred, strength-based, solution
- focused approach to suit specific needs.

**About the Role | He korero whakamarama mo tenei turanga**

**Key Responsibilities**
- Providing clients and referrers with excellent customer service when making contact with our
- Receiving and processing all incoming
- Working with our team to allocate referrals to the appropriate clinician or
- Keeping all parties informed in a timely manner during this process and ensuring database is up to date with referral
- Receiving completed reports, responsible for checking administrative details and uploading to database.
- Maintain systems and spreadsheets with referral updates as these are received.
- Be able to confidently respond to questions regarding systems and referral information loaded and provide accurate

**Why Us | He aha ai matou?**
- Flexibility to work from home once trained (Hybrid)
- Subsidised Health Insurance and N3 Trade benefits
- Work for a company that genuinely makes a difference in the lives of our clients

**What you will bring | Nga tohungatanga mo tenei turanga**
- Experience in a similar role or the Health Sector
- Excellent written and oral communication skills
- Excellent computer skills, including accurate fast typing skills
- Excellent problem solving skills - ability to organise efficiently
- Awareness of how to prioritise
- Sensitive to client needs
- Attention to detail and high level of accuracy
- Professional presentation and excellent customer service skills
- Work well within a small team environment, build and maintain good relationships
- Ability to adapt to changes of processes
- Knowledge of Microsoft programs and a Patient Management System or CRM software

**_ Applicants for this position will have NZ residency or a valid NZ work visa._**
- Only suitable applicants will be contacted for interview._

Reference#: 854000


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