IT Service Delivery Manager

6 months ago


Auckland City, New Zealand H2R Consulting Full time

**Location**:
Auckland

Type:
Permanent / Full Time

Reference:
857220

Fantastic opportunity for a Service Delivery Leader to join a progressive education entity which is undergoing huge growth.

You will be providing day-to-day management, escalation management, planning, strategy, operational management, reporting for and on behalf of the Service Delivery Team.

This person will lead and mentor a team of approximately 10x Service Delivery Specialists with a focus on improving Customer Journey excellence for a broad range of education services.

**Experience required**
- Given the number of direct reports and the Agile setup of the project fleet, great inspirational leadership experience is a must
- Must have experience designing customer journeys
- _Education experience is desirable for this position._

**Technical Requirements**:

- 5 years experience in a L1, L2, and L3 ICT Service Desk environment.
- 5 years experience in Project Management, Project Coordination, Service Delivery, scheduling and risk management
- 5 years experience in team leadership, including day-to-day staff management, strategy and performance review and planning.
- 5 Years experience in Customer Journey Design and Improvement

This is a 6mth fixed term salaried role with an ASAP start preferred based in Auckland city fringe.

All applicants must be currently based in Auckland with full NZ working rights (NZ Citizen/Permanent Resident).


  • Delivery Driver

    4 months ago


    Manukau City, New Zealand Service Foods Full time

    **Our Auckland branch is looking for a dedicated **Delivery Driver to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - Immediate start - Weekly full-time hours guaranteed. - Days of work: Monday to Saturday (5/6 days a week) -...


  • Auckland City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service delivery to...


  • Auckland City, New Zealand Computer Concepts Full time

    **General information**: - Location - Auckland - Expertise - Client Delivery, Technology - Job Level - Experienced - Employment Type - Fixed term full-time - Close Date - 10-Jan-2025 - Ref # - 58997 **Description & Requirements**: **Spark NZ** - As New Zealand's largest telecommunications and digital services company, Spark’s purpose is to help all of...


  • Auckland City, New Zealand New Zealand Government Full time

    New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes. We’re working towards specific goals and targets...


  • Auckland City, New Zealand New Zealand Police Full time

    Service Delivery Manager - Workforce Management Based at Piki Ki Te Ao Grade 21 Office of Constable/Police Employee Permanent NAV JR 4779842 E tῡ ki te kei o te waka, kia pakia koe e ngā ngaru o te wā. Stand at the stern of the canoe and feel the spray of the future biting at your face Mō te tūnga | About the role The Service Delivery Manager...


  • Auckland City, New Zealand 2degrees Mobile Limited Full time

    At 2degrees, our mission is to Fight for Fair. Join us and be part of a crew that's customer obsessed, challenges norms, owns it and cares for our people! **SERVICE DELIVERY MANAGER** **Your role, your journey | Te Huarahi Whakatipu** **How you'll show up | Tu mai Tu Rangatira** - Deliver exceptional service management to Corporate and Government...


  • Auckland City, New Zealand The Warehouse Group Full time

    Company Description **Welcome! Kia Ora** Our purpose at The Warehouse Group is ‘Helping Kiwis live better every day.” The Warehouse Group (TWG) is at the most exciting point in our nearly 40 year history as we transform our way of working to meet the demands of a constantly evolving retail industry. We’ve moved to Agile working to meet the...


  • Auckland City, New Zealand Datacom Full time

    **Position**: Service Delivery Manager **Datacom Location**: Auckland, NZ Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (Your Why) Our offices are based in Auckland, Wellington, Christchurch...

  • Delivery Driver

    2 months ago


    Auckland City, New Zealand Service Foods Ltd Full time

    **Our Auckland branch is looking for a dedicated **Delivery Driver to join the team immediately.**: As a Delivery Driver at Service Foods, you will play a vital role in ensuring our customers receive their orders on time and in pristine condition. - **Immediate start**: - Weekly full-time hours guaranteed. - Days of work**:Monday to Saturday (5/6 days a...


  • Wellington City, New Zealand Talent Group Full time

    We are looking for a Service Delivery Manager to manage end-to-end processes on a major account. As SDM you will be responsible for delivering across several Service Management disciplines, including Incident, Problem, Change, Release and Deployment, Capacity and Availability. You will be responsible for maintaining an appropriate Plan, along with the...


  • Auckland City, New Zealand New Zealand Government Full time

    Permanent - Based Auckland Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it meets world class sustainable tourism business standards. What will you be doing | Ngā whainga This role will lead a remote team of Qualmark...


  • Wellington City, New Zealand DX Mail Full time

    **We have an exciting opportunity to join our team as a Services Delivery Manager** We are thrilled to announce an exciting opportunity for a Service Delivery Manager to join our team in Wellington. If you have a passion for leadership, a drive for success, and a desire to make a meaningful impact, this role is perfect for you. **Who are we?** At DX Mail,...


  • Wellington City, New Zealand H2R Consulting Full time

    **Location**: Wellington Type: Contract Reference: 802785 H2R Technology are seeking a Service Delivery Manager for an initial 3-6-month contract to cover extended medical leave. The Service delivery Manager will be the main interface for vendors. Ensure quality of service from digital technology and data services, vendors, and suppliers. Key Skills and...


  • Auckland City, New Zealand FUJIFILM Full time

    Permanent, full-time position - Excellent staff benefitsGreat pathway to progress your career **About CodeBlue, the Managed IT Services sector of Fujifilm Business Innovation New Zealand** At FUJIFILM Business Innovation (FBNZ), our commitment to empowering Kiwis to harness the power of technology is unwavering: 'We never stop finding ways to help Kiwi’s...


  • Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services **Kōrero mō te tūranga - About the role** Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this...


  • Wellington City, New Zealand NZ Post Full time

    Wellington or Auckland (Highbrook location) - Permanent Role - Assist our Service Delivery function with Technology Services Kōrero mō te tūranga - About the role Due to the retirement of a long-standing employee, we have a vacancy within our Data & Technology team for an IT Service Delivery Manager. As part of our Data & Technology function this role is...


  • Auckland, New Zealand Lancom Technology Full time

    About usLancom Technology is a leader in cloud computing, application development and app modernisation, with customers across Australia and NZ. We develop and manage technology to create leverage that yields proven results and exceptional advantage for our clients. We also make and export our own SaaS solutions across the world.We're growing quickly and so...

  • Delivery Driver

    6 months ago


    Manukau City, New Zealand Service Foods Full time

    Every day, more than 800 Service Foods people around 17 branches in New Zealand work hard to enhance our customer’s business by providing high-level customer service and a superior range of products through innovation and supply chain. Our success as an organisation directly results from our employees’ dedication and commitment to creating an...


  • Auckland City, New Zealand Datacom Full time

    Our Why Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow. About the Role (your why) The Senior Service Delivery Manager is responsible for assuming responsibility for managing the quality and cost-effective service...


  • Auckland, New Zealand Lancom Technology Full time

    About us Lancom Technology is a leader in cloud computing, application development and app modernisation, with customers across Australia and NZ. We develop and manage technology to create leverage that yields proven results and exceptional advantage for our clients. We also make and export our own Saa S solutions across the world. We're growing quickly and...