Resident Relations Liaison

2 weeks ago


Christchurch, New Zealand Ryman Healthcare Full time

Play a vital role in ensuring our wonderful residents have a positive experience when transitioning into a Ryman village
- Work for an organisation committed to investing in developing our people
- Work in a social and supportive team environment
- Join a company focused on delivering services that are good enough for Mum & Dad

**About Ryman Healthcare**

At Ryman, we believe the measure of a full life is one that gets richer with age. Ryman has grown to become the largest retirement village operator in New Zealand. We own and operate 45 villages in New Zealand and Australia. We have 14 new villages under construction and 11 additional sites in our landbank. We employ more than 7,200 team members. Being the developer, designer, builder, and operator means we will continue to challenge the status quo and adapt to better serve our residents and team members. Our trailblazing spirit can be felt in every Ryman experience, so if you like the sound of this, then read on.

**What will you do?**

Due to an increase in business, the key focus of this role is to provide quality customer service over the phone to our residents and their relatives. This includes inputting data in our in-house database (training provided) and other general administration tasks.

**What's in it for you?**

If you are the sort of person who loves working with a team of people who work to a clear purpose and have people at the forefront of everything that they do, you'll love this role In addition, a career at Ryman offers:

- Ongoing support for professional development and career profession opportunities
- Additional wellbeing leave and flexible working arrangements
- Access to over 60 discounts with well-known brands across a variety of sectors including; health and wellbeing, banking, insurance, and retail
- Social club events, furry Friday's (bring your dog to work), free yoga classes
- Free gym membership for onsite gym
- Convenient Ryman owned onsite café (Pioneers Café) with subsidised coffee and delicious food options

**Who are you?**
- You have proven experience in a similar role, with effective telephone manner and excellent verbal and written communication skills.
- You value people, kindness and communication that is clear, effective, and lacks ambiguity
- You have a mature outlook with patience and empathy and can work efficiently and unsupervised with an attention to detail.
- You strive for excellence and look for ways to exceed expectations.
- You believe in the value of strong, positive, trusting teams who work together as one
- You are resilient and can demonstrate composure under pressure

If you are interested in joining an organisation with a clear purpose and a commitment to kindness, excellence and innovation, we would love to hear from you

**_ Applications will be reviewed as they are received and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._



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