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Customer Service Representative

1 month ago

Auckland City, New Zealand Auckland Council Full time

**He angitūtanga: The opportunity**

Auckland Council’s Waste Solutions department has an opportunity for a Customer Services Representative within the Refuse Transfer Station team.
This is a Permanent Part-Time role.

Reporting to the Weigh Bridge Team Leader you will assist with the smooth running and daily operation of the Weighbridge at the Refuse Transfer Station by providing support services, which include reception administration, financial transaction duties and bringing lovely customer service experiences as you will be the face of the site.

Day-to-day you could expect to work on:

- Receive, and direct all visitors and customers
- Assess and weigh loads; receive and receipt payments; input weights, etc. and collate documentation for reporting purposes
- Provide support to Operations Manager when the Team Leader is not available. On call may be required when standing in for the Team Leader
- Relay information between contractors, visitors, customers, and council staff with regards to day-to-day operational matters including the use of RT and Intercom communication systems

This is an essential service, and we are open Monday - Friday 8am to 6pm, Saturday and Sunday 8am to 4pm.

**He kōrero mōu: About you**

This role requires experience in similar customer service-related roles, with a sound understanding of working with customers in a front facing fashion.

We will be looking for specific experience with:

- Customer Service experience in face to face roles
- Implementing service practices that meet or exceed customers’, stakeholders and own organisation’s needs
- Good time management skills with ability to prioritise workload
- Be open to support and be flexible to cover Leave/Sick leave Mon to Sunday 7 days Operations
- Utilising good communications & listening skills
- Ability to work as a team member or autonomously
- Must have reliable transport - Restricted or Full NZ License
- Good and clear communication and listening skills

**Ngā āhuatanga kei a mātou: What we offer**

Auckland Council is one of the largest local authorities in the South Pacific providing essential services and facilities to more than 1.5 million people. We are progressive socially, culturally and environmentally while we work towards creating change having an impact on our journey to becoming a world-class city for our ratepayers and residents.

In return for your hard work, you can expect a flexible and supportive work environment.
- Ehara taku toa, he takitahi, he toa takitini - My success is not mine alone, but the success of many_.

You’ll have access to a range of fantastic Auckland Council benefits, including discounted Leisure Centre membership and a range of other partnership discounts

**Applications close**: Tuesday 28th March

**This role is a Band C**
- Our employer Kiwisaver contribution is additional to base salary offered._
- Auckland Council strongly encourages our employees to be fully vaccinated._

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