Domain Lead L1

3 days ago

New Zealand Inland Revenue Department - New Zealand Full time

Set strategic direction of testing covering Test Strategy, Governance, Reporting and Capability.
- Manage the strategic relationship with IR’s testing partner and testing from delivery partners.
- Permanent, full time role - can be based at any IR location.

**Mō mātou | About us**

Te Tari Taake ‘Inland Revenue’ plays a critical role in improving the economic and social wellbeing of Aotearoa ‘New Zealand’. We do this by collecting and distributing money - we collect 80% of the Crown’s revenue and distribute social support payments.

We are committed to keeping to the Treaty of Waitangi's guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi.

Also important to us is how we work - our organisation continues to develop a culture which is customer-centric, intelligence-led, agile, and inclusive. We encouraged to innovate and prioritise your professional development to achieve your career goals. We are a flexible by default employer and as such we encourage conversations about flexibility in locations and working patterns.

**Mō te roopu | About the team**

Enterprise Design & Integrity Testing ensures IR has fit-for-purpose quality assurance solutions across the organisation, establishing testing practices focussed on business and customer outcomes. The Testing Strategy and Practice team provides Test Strategy, Governance, Reporting and Capability, alongside maintaining strategic relationships with IR’s external testing and delivery partners.

Testing at Inland Revenue is business and customer focused. We engage with customers in testing of customer facing services. Business users across IR are engaged in functional testing and we have technical focus on modern practices of test automation running daily and on demand. We have automated tests validating the integrity of Customer APIs, Child Support formula, Enterprise support systems and Contact Centre. Test technology also supports self-service testing for business partners integrating to IR’s APIs. Performance testing capability assures performance of IR technology during business peaks

We are curious about how we can use technology in new and interesting ways to deliver the best possible outcome for our customers. While doing this, we are also supporting the evolving needs of the NZ Government.

**Mō te tūnga | About the role**

As the Test Practice and Service Manager you will have focus on test management, strategy, and services management.

You will be responsible for enterprise level test strategy that sets the strategic direction of testing, maintaining a consistent approach to testing across a large and complex organisation that has a range of big and small change initiatives underway at any point in time.

You will also be managing outsource services in the testing context and will be across the quality of delivery across Inland Revenues multiple outsource service relationships.

**Testing Practice**
- Support delivery programmes with strategic direction and leadership.
- Lead, coach and develop testing and quality assurance through influence based on their own and testing partner expert knowledge of testing and evolving trends.
- Support determination the level of capability required internally to support the test delivery plan alongside business and testing partner.
- Ensure compliance with organisational controls and standards in test delivery and protect IR’s integrity.

**Service Management**
- Engage with and develop strategic partnership with IR’s testing partner. This will include working closely with IR’s commercial teams to ensure there is mutual benefit being derived from the relationship.
- Work collaboratively with Inland Revenue Initiative delivery managers and internal and external delivery partners to service the delivery plan.
- Manage, monitor, and ensure the performance of multiple delivery partners to deliver integrated services that support improved customer experience.

**Mōu | About you**

To be successful in this position you will possess the following capabilities.
- Have managed testing delivery on large scale programmes.
- Have demonstrated and applied innovation skills.
- Have enterprise level planning, reporting and management skills.
- Have sound decision making and problem-solving skills.
- Compelling forward-thinker and communicator for a broad base of internal and external stakeholders.
- Have procure to pay skills for vendor services including administration of statement of work, purchase orders and financials.
- The drive to make a difference and the proven ability to deliver the right outcomes for customers, IR and the government.
- A collegial & collaborative approach to get the best out of others to build effective and enduring relationships.

This is your opportunity to bring your talents into an organisation where success benefits all New Zealanders. Innovate and challenge yourself in a world-class service organisation.

**Appli

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