Customer Action Team Coordinator

2 weeks ago

Christchurch, New Zealand Multi-Color Corporation Full time

**Build your Career with an Industry Leader**

Multi-Color Corporation manufactures labels for some of the biggest FMCG brand names found on supermarket shelves, bars, restaurants and hotels globally. We also produce premium-quality labels for high-profile brands in the pharmaceutical, durables and home & personal care sectors. Given the fact our labels are applied to wine, spirits, beverage & soft drinks bottles, food packaging, bathroom products, medicine containers, white goods and automotive products, it is likely that you will put your hands on our labels on a daily basis. It is our labels that identify, promote and help sell our customer’s products With 109 manufacturing sites, and 12,000+ employees, we are the Global #1 for prime labels.

**About the role**

Working with our Customer Action team you will be responsible for withholding a depth of knowledge of our products and customer’s and will manage our customer’s journey from Sales Representative through to the shipment of goods here at MCC. This is a great opportunity for someone with a great customer centric background to progress your career and be part of a global organisation.

An exciting and immediate opportunity for a Customer Service Representative to join our established team based at our Christchurch plant. This permanent full-time role will consist of 38 hours per week from Monday - Friday.

Duties include:

- Provide excellent customer service throughout our customers journey here at MCC.
- Develop and remain committed to a thorough understanding of MCC’s products, services, policies, and processes to provide accurate and up-to-date information to customers.
- Completes non-compliance reports as required.
- Handle numerous orders simultaneously and follow their pathway to different situations.
- Collaborate across our internal teams to coordinate and support the customer journey and provide support for fellow colleagues during times of absence or peak periods.
- Exhibits understanding and appreciation of opposing perspectives on issues and adapts a flexible approach as situations change.

**About you**
- Intermediate proficiency personal computer skills using the windows operating system.
- Certificate III or higher in Administration, Customer Services, Sales or similar (not essential)
- Ideally you will have experience in customer service within the manufacturing industry.
- Can demonstrate an impeccable phone manner and ability to establish & maintain positive relationships with strong written and verbal communication skills.
- Excels in organisation & time management skills and is flexible & adaptable to changing workload.
- Familiarity with CRM software or other customer support tools (Radius preferred)
- Experience with automation engine (AE) platforms such as Esko & MultiArtTM (not essential)
- Full colour vision (no colour blindness).
- Eligible for NZ working rights

**The benefits**
- Competitive remuneration
- Free onsite parking
- Health & wellness program
- Local & global career opportunities to development & build your brilliant career (encouraged & supported)
- To help employees thrive at home & at work, we offer an Employee Assistance Program (EAP), a free confidential support service.
- Employee referral program, our employees are rewarded for helping us find great talent.
- Reward & recognition programs aligned to our values and with high performance.
- Regular social events encouraging a fun & friendly environment.
- Supportive & inclusive environment
- Part of an organisation that strongly believes in sustainability goals to make a difference to our planet.

**Why MCC?**
- You will work in our modern manufacturing facilities, at the cutting-edge of production-environment innovation; we challenge the status quo and are transforming operations every day.
- You will gain experience in a fast-paced environment, with an ambitious team; we look forwards and continuously improve to be the best we can; we have a strong drive for results.
- You will be part of a team that shares our values of integrity; passion, perseverance, creativity and achievement; we value, respect and champion diversity.
- You will be joining a global and diverse organization that collaborates effectively to find optimal solutions; we focus on our customers and work with them on every step of their journey with us.
- You will be part of a team that strives for global sustainability, playing our part in making the world a better place for future generations.

**Diversity & Inclusion**

At MCC, we believe what makes us unique, makes us better. We embrace & care deeply about creating a workplace where our people feel valued & empowered. We are committed to providing an environment in which everyone is included, treated fairly & with respect. We consider our people our best asset & understand the importance of bringing different perspectives. We are committed to providing equal opportunity regardless of gender identity/expression or ethnicity, di

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