Systems Support Technician
2 months ago
**Mō Tēnei Tūranga Mahi | About the Role**:
The appointing salary for this role will be between $49,183.00 and $56,511.00, dependent on skills and experience.
**The Systems Support Technician is based in our Digital division | Te Pūkenga reporting to the System Support Team Leader and will be responsible for**:
- Provide operational and technical support to users. Ensure users receive effective and timely support regarding IT issues and tickets lodged.
- Perform service desk duties as scheduled by the Systems Support Team Leader.
- Proactively log into the service desk system to manage call volume and produce timely and accurate service desk reports.
- Monitor and report on scheduled over night or regular services.
- Respond to technology related problems as allocated by the Service Desk, Team Leader Systems Support or Director, Information Technology and Facilities and manage these incidents until a timely and satisfactory resolution has been reached.
- Assist the Systems Administrators with maintenance and development of the administration and academic computer networks.
**He kōrero mōu| About you**:
**To be successful in this role you will have**:
- 1 to 2 years of experience in a service delivery function, including training users.
- Thorough knowledge of PC, printer, server and telephone hardware and software.
- Experience troubleshooting complex IT issues.
- We know that people from underrepresented groups and women in particular don't_
For more information please view the Position Description below.
**Mō Mātou | About us**:
EIT a business division of Te Pūkenga, is a vibrant and progressive tertiary institute with campus locations in Tairawhiti (Gisborne), Hawkes Bay and Auckland with learning centres located throughout the region.
EIT | Te Pūkenga is committed to giving effect to Te Tiriti o Waitangi and delivering services in a manner that responds to the needs of Māori learners and their whānau, as well as the aspirations of iwi and Māori communities throughout our region (including Māori employers). To deliver effectively on this commitment, we recognise the need for a culturally competent and confident workforce vertically and horizontally across our organisation.
**Me pēhea te tono | How to apply**:
If this exciting and rewarding role sounds like your next career move then we encourage you to apply.
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