Optimization Operations Manager
2 weeks ago
Role and Responsibilities
The airline industry faces pressures like few others - already tight margins, innovative airlines are now having to reimagine their economics and intelligent technology is at the heart of this transformation. We unleash insights for high performance crews through powerful optimization and mobile automation software. We ensure 1.5 million flights a year (and growing). We have exciting plans for growth and innovation as we are now part of the global CAE group.
CAE is a high technology company, at the leading edge of digital immersion, providing solutions to make the world a safer place. Backed by a record of more than 70 years of industry firsts, we continue to reimagine the customer experience and revolutionize training and operational support solutions in civil aviation, defence and security, and healthcare. We are the partner of choice to customers worldwide who operate in complex, high-stakes and largely regulated environments, where successful outcomes are critical. Testament to our customers’ ongoing needs for our solutions, over 60 percent of CAE’s revenue is recurring in nature. We have the broadest global presence in our industry, with approximately 10,000 employees, 160 sites and training locations in over 35 countries.
ABOUT THE ROLE:
The Optimisation Operations Manager role is a combined team leadership and optimization business analyst role. As such they will be responsible for:
- Team Leadership: planning and managing the prioritization and trade offs of tasks required to be delivered by the Optimization Operations team, and ensuring deliverables are completed on time, ensuring that results are presented in a way that maximises customer value from our optimization services, and ensuring satisfaction that builds recurrent service.
- Optimization Business Analysis: supporting the sales, implementation, and ongoing successful operation of a variety of optimisation products with existing and new clients. This will involve both external client facing and internal product related aspects of optimisation execution and analyst work.
WHAT YOU’LL DO:
- Management of team tasks, prioritization and on time task delivery
- Escalation of duration / resourcing conflicts in relation to task delivery
- Providing experience and knowledge into strategic and conceptual optimisation direction.
- Mentoring and upskilling of team members in optimisation result investigation and analysis.
- Demonstrate product functionality to internal and external users
- Evaluate configuration changes to support business processes
- Detailed and accurate investigation and analysis of optimisation results (benchmark and operational)
- Proactively identifying areas for improvement in relation to:
- Client optimisation configuration and business process
- Product and optimisation functionality
- Maintain clear and regular communication with relevant CMS individuals
- Completion of deliverables within agreed upon timeframes
- Deliver a high level of optimisation support to a global customer base
ABOUT YOU:
Essential Qualifications
- 5+ years of previous experience with Pairing and Roster / PBS Optimisation systems within the Crew Planning area of airline operations
- 5+ years employment within the Crew Planning area across 1 or more airlines
- 5+ years team leadership experience
Desired Qualifications / Experience
- Relevant computer science or the equivalent bachelor’s degree
- Technical business analyst work experience an advantage
- Knowledge of software development / structure and design processes
- Experience with the optimisation needs of difference size / complexity of airlines in different geographical markets would be advantageous
**Skills**:
- Passionate about the airline industry
- Outstanding ability to multi-task and manage multiple priorities and deadlines
- Strong problem solving skills and ability to analyse cause and effect in relation to automated output.
- Eager and proactive in learning new skills and experience.
- Confidence, respect and professionalism when dealing with internal and external customers.
- Level of flexibility while working in a dynamic, collaborative environment
- Excellent written and verbal communication skills
JOINING OUR TEAM
- Innovative high-tech organisation with lots of scope for ongoing growth and career development
- Central Ponsonby location
- Have your birthday off
- Great culture with strong values
LI-KM1
Position Type
Regular
CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.
Equal Employment Opportunity
At CAE, everyone is welcome to contribute to our success. With no exception.
As captured in our overarching value "One CAE", we’re proud to work as one passionate, boundaryless and inclusive team.
At CAE, all employees are welcome regardless of race, nationality, colour, religion, sex, gender identity or expression, sexual orientat
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