Operations Contracts Manager
5 months ago
Waste Management Seeks Operations Contracts Manager to Drive Excellence
Are you a seasoned professional, adept at steering operational brilliance and fostering robust partnerships? Join Waste Management as our Operations Contracts Manager, where collaboration and operational finesse define our success
**About you**
We are seeking an exceptional individual to join our team and lead collaboratively with our contract partners.
As the Collaborative Leader for Service Delivery Excellence, you will play a pivotal role in ensuring superb service delivery, surpassing objectives, and maintaining exceptional operational performance. Your leadership will be instrumental in fostering strong partnerships to drive success and innovation.
**Key Responsibilities**:
- Provide effective leadership to a front-line team, encompassing staff productivity, safety, and quality, identifying opportunities for improvement and providing coaching.
- Proactively manage contractual requirements, tracking performance against objectives, reporting, analysing, and evaluating regularly.
- Lead representation at contract meetings, ensuring outstanding service delivery and superior stakeholder relations.
- Forge professional client relationships, delivering end-to-end customer interactions and effective communication across business levels.
- Respond promptly to threats to service delivery, handling operational incidents efficiently.
- Ensure compliant waste disposal and documentation, directing work allocation for optimal results.
- Manage health & safety compliance, collaborate on fleet maintenance, and conduct toolbox talks and safety meetings.
- Efficiently manage employee onboarding/offboarding and staff development aligned with roles.
- Embed and ensure compliance with HSEQ systems and processes throughout the site.
**Skills, Knowledge, Experience & Qualifications**:
- Tertiary qualification in business administration or logistics.
- 5+ years' experience in transport management or logistics-related industry
- Proven leadership, stakeholder management, and team collaboration skills.
- Exposure to HSE, environmental legislation, and safety management systems.
- Proficient in Microsoft Office suite with exemplary communication skills.
- Exceptional time management, organizational abilities, and a valid New Zealand driver’s license.
**How to Apply**:
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