Libraries & Council Services Assistant

3 months ago

Auckland City, New Zealand Auckland Council Full time

Work closely with your local community, creating wonderful customer experiences
- Learn new skills and engage with our diverse and vibrant community
- Permanent part-time opportunity, 32 hours per week

We have an exciting Libraries & Council Services Assistant opportunity within the Henderson-Massey Local Board, based at Waitākere Central Library. Our libraries are open 7 days a week so flexibility around working days is required. The role is for 32 hours per week Thursday-Monday including late night Thursday’s.

**He angitūtanga: The opportunity**

Ngā Pātaka Kōrero o Tāmaki Makaurau (Auckland Libraries) have a strong community focus and we are an extraordinary destination for the people of Auckland. Our Library & Council Service Assistants play a vital part within our library team ensuring that our libraries within the Henderson-Massey Local Board local board, provide a world-class customer experience that is second to none.

No two days are the same, you will greet and assist customers with a variety of queries from assisting customers to access library & council services, supporting with the delivery of programmes and events, digital troubleshooting, Wi-Fi, and general computer queries.

of the position description, click here.

**He kōrero mōu: About you**

Flexibility, adaptability, superb people skills, a willingness to learn, a passion for customer service and a can-do attitude are essential.
- Be willing to help create a whānau environment where everyone works together to achieve team goals.
- Enjoy working with people from diverse ethnicities and backgrounds.
- Be a quick learner who would be able to assist people with technology queries.
- Love working with the community and can assist with programmes.
- Have high resilience and the ability to de-escalate difficult situations.
- Enjoy day-to-day frontline library service and the opportunity to connect directly with our patrons.

**Ngā āhuatanga kei a mātou: What we offer**

We offer a welcoming and supportive team, fantastic regulars, and a strong community. Here you’ll have an opportunity to grow your career within the Auckland library team and Auckland Council. You will be supported by a culture that values te reo Māori me ōna tikanga, inclusion and interculturalism.

You will receive dedicated training and development to help build your career and on top of this, as part of our Auckland Council Group, you will gain access to many benefits and discounts. Click this link to find out more about our employee benefits package.

**Applications close: Thursday 29th of August 11.59pm 2024

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