Contract, Technical Writer
4 days ago
**This is a 12 month fixed term contract role**
You want to change how work gets done. We're here to help you make that happen. We improve the way people work through process management and automation. Since the company's founding in 2006, our employees have helped customers and partners worldwide accelerate business results by digitally transforming workflows - thereby improving how people work.
**About the role**:
Nintex Technical Writers develop multi-audience technical content for the Nintex Process Platform. They will work with other technical writers, content producers, product managers, developers, user experience designers, and operations and security personnel to develop helpful, high-quality content that enhances the understanding, experience, and usage of Nintex products. Their focus will be developing online help documentation, security documentation (including technical data journey diagrams), and user interface text.
Technical Writers at Nintex take the initiative, troubleshoot, and adapt rapidly to change. They take a contemporary approach to technical writing— addressing the user as a person and helping them accomplish their goals (as opposed to documenting every button and menu option in the UI). They have the curiosity, willingness, and ability to learn Nintex products, and are well versed in readability concepts. They write clear and useful technical content and proactively work toward developing effective stakeholder relationships and improving team processes, practices, and style guides.
**Your contribution will be**:
- Develop and deploy all help content, security documentation, and needed UX copy on a primary product and assistance for other product documentation, as necessary
- Test product functionality independently to verify and develop content as assigned for product releases
- Identify additional content needs through monitoring customer feedback channels and interpreting content analytics
- Build and maintain effective communication and partnerships across teams including Technical Content, Customer Success content teams, Product, UX, Development, R&D, Support, Marketing, and others to ensure content alignment across the organization
- Provide feedback on UX copy, Marketing, and other content areas as needed, and incorporate feedback from other teams
- Perform peer reviews to ensure a high standard of quality and adherence to style guide
- Identify and communicate product and UX design improvements suggestions to product managers, delivery managers, and UX designers
- Keep current with emerging trends in technical communication
**To be successful we think you need**:
- 3+ years of technical writing experience
- Experience with technical writing authoring tools (MadCap Flare preferable)
- Experience working in a global agile environment
- A Technical Writing, Communications, or IT-related third-level qualification
**How we operate**:
Everyone who works at Nintex follow three core tenets to ensure we operate a highly successful and collaborative business:
- **We deliver on our commitments.** We focus on a few key priorities and ensure we deliver with quality every time..on time.
- **We don't wait. **If we see an issue, we fix it. If we see an opportunity to accelerate our success, we take it.
- **We operate with respect and consideration.** We will move fast and deliver and, we will do it the right way.
At Nintex, we thrive on helping our customers and partners succeed as they leverage the industry's best process management and automation capabilities to digitally transform a wide range of business processes. Every employee that joins Nintex is presented with a massive market opportunity to help improve the way people worldwide work as every organization needs what we provide. We have a highly collaborative culture where we focus on success through team efforts.
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