Software Support Specialist

7 days ago


Auckland City, New Zealand Phoenix Generation Full time

Welcome to the Phoenix Generation, a career pathway-focused community program dedicated to supporting migrants up to 1st generation and refugees seeking roles in the IT field. We are committed to creating an inclusive environment for graduates and young professionals from diverse backgrounds, including Middle Eastern, Latin American, African, Asian, and Continental European - Ethnic Communities in Aotearoa New Zealand.

Participating in our program gives you exclusive access to exceptional employer partners who offer meaningful and professional career pathways. Additionally, you'll have the opportunity to connect with other growth-minded young professionals destined to become Aotearoa, New Zealand's future leaders.

**Responsibilities**:

- Provide technical support and assistance to clients who need help using our software
- Diagnose and resolve technical issues related to our software
- Collaborate with our development and product teams to solve software issues
- Keep accurate records of client interactions and technical issues in our CRM system
- Offer guidance and training to clients on how to use our software effectively
- Improve our support processes and procedures to ensure our clients are satisfied

**Qualifications**:

- Bachelor's degree in computer science, information technology, or a related field
- At least two years of experience in a technical or software support role
- Strong written and verbal communication skills
- Excellent problem-solving skills and ability to think critically
- Detail-oriented and highly organized
- Ability to handle multiple tasks and prioritize work in a fast-paced environment
- Proficient in Microsoft Office and CRM software

If you're passionate about technology and customer service, and are looking for an exciting opportunity to join a dynamic team, we encourage you to apply

**Salary**: From $31.00 per hour



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