Support Consultant

19 hours ago


Auckland City, New Zealand Jade Software Full time

Support Consultant - Jade ThirdEye
- International software company with a People First environment
- Joining a fantastic team of passionate technology focused people and an exciting sector of AML (anti-money laundering)
- Varied role with a blend of customer interaction and technical support
- Permanent role

ABOUT THE ROLE

We have an exciting new role available for a **Support Consultant **within our Customer Success Team. The role can be based in Sydney, Melbourne or Christchurch **, **supporting our Financial Crime product, Jade ThirdEye (JTE). The role has a strong customer focus and covers business as usual through to pre-sales & implementation. This is a newly established full-time role due to growth, with the core purpose of providing expert, friendly and efficient customer service and technical support to Jade ThirdEye’s customers, working closely with internal and external stakeholders at all levels.

You will need to be reasonably flexible with hours of work to fit in with other team members to cover the core support hours Monday to Friday. On occasions you may also be required to cover hours outside of the core hours of work. It is also a requirement to perform after hours on-call duties on a rostered basis.

Key responsibilities include:

- Work with the customer to understand their product needs, liaising with internal product management and support teams providing updates for product and service improvements.
- Assist with implementation of JTE into the customer’s business, understanding user requirements, software configuration and tuning, and support during acceptance testing, Go Live and post Go Live.
- Work with a continuous improvement mindset with a focus on product processes and documentation.
- Participate in testing and qualification of in-house and customer products.

This is an excellent opportunity to become an integral member of a progressive international company. As the successful applicant, you will be provided with on the job training and be well supported with career path planning and regular performance and development reviews. You will receive a competitive remuneration package, including a number of first-rate benefits such as health insurance, life and income protection insurance and subsidised broadband.

ABOUT YOU
- Previous experience/knowledge within the financial crime/AML or similar product sector is highly desirable
- Strong customer focus
- Experience in interfacing between business and technology
- Strong technical skills including an IT qualification at Level 5 or above
- Excellent attention to detail and conscientious approach to work tasks
- Strong organisational skills
- Collaborative team player
- Ability to build strong relationships across all levels of the organisation

ABOUT JADE

People first. Live for the future. Dare to be different. These three values underpin everything we do at Jade. We never lose sight of people, their potential, and the innovative ways they can achieve that potential through technology. We are committed to diversity, equity, and inclusion in all of our recruitment and people practices.

Our commitment to our customers’ future success defines us. Through passionate employees like you, we’re always looking for new ways of combining the power of People, Data, and Software, to make technology meaningful and accessible. This approach enables our customers to evolve in the fields of customer engagement, retention, and business efficiency.

Our people love coming to work because we’re always working on something innovative and inspiring, and we can’t wait for more people like you to join us.



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