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Client Site Manager

3 months ago

Wellington, Wellington, New Zealand Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth.

We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.


We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges.

With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade.

The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you.

You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success.


  • Located in Wellington CBD
  • Modern Office Suites
  • Fantastic Opportunity

About Us

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate and transform their operations, setting them up for greater growth.

We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart.


We're trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients' key challenges.

With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade.

The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you'll find a rewarding culture that values you. You'll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group's success

About the Role


We are seeking a highly committed and motivated Client Site Manager to be responsible for the day to day operations of a team.

The Client Site Manager will ensure revenue, EBIT, productivity, client, project and employee engagement targets are achieved through a planned management and effective leadership of our customer/s or site.


Main Duties:

  • Manage and develop team member(s) to ensure effective service delivery
  • Lead the Client Services operations at the specific client location.
  • Support with handson delivery (catering, concierge, hosting) of Client Services as and when needed
  • Support wider workplace operations for the client when requested
  • Build, maintain and develop professional and effective client relationships
  • Ensure prompt and professional service is provided to the client within KPI/SLA timeframes
  • Manage monthly performance targets and performance issues
  • Manage and Authorize site payroll within company timeframes
  • Manage FTE count on site to salary/wage budget
  • Complete all relevant financial reporting
  • Recruitment interviews, CV screen, on boarding requirements
  • Site planning in place including continuity and business plans
  • Provide trend analysis and statistical reporting monthly
  • Ensure site is compliant with Canon and our client's Health and Safety Standards

Key Requirements

  • A track record of building and leading teams
  • Proven planning and organising experience in a teambased environment
  • Experience in Hospitality, Front of House and or Guest experience preferred
  • Must have a flexible and adaptable mindset
  • Exceptional presentation and communication skills
  • Desire to deliver and exceed client's expectations
LI-MM- We believe in the power of an inclusive & diverse workforce.

We trust you will bring your authentic self to work and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate.

Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance and productivity.

_

  • As an equal opportunity employer, all applicants will be considered. _
  • Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work._