Design Researcher

4 weeks ago


Auckland City, New Zealand ANZ Banking Group Full time

**Req ID**: 42581

**Department**: Data & Marketing - Customer Experience CoE

**Division**: New Zealand

**Location**: Wellington or Auckland
About the role

**We’re a big bank with a simple ambition**: extraordinary outcomes and experiences for our customers and staff - we believe design can help get us there.

To reach this goal we’ve embedded Human-Centred Design (HCD) principles into the creation of our products and services with our customers’ front and centre.

We’re excited by research and are looking for an experienced Design Researcher to help us understand our customers’ behaviours, needs and motivations to help shape beautiful customer experiences.

In this role you will

Work on digital projects that create better experiences for our customers - from creating experience strategies to researching a customer group to digging into a new trend
Run the entire end-to-end research process - guiding, planning and delivering research that identifies the most important actions to deliver both customer and business value
Advocate and champion design thinking by bringing customer insights and data to the decision table
Identify key themes, trends and best practice, and create design artefacts that tell these stories in an impactful way
Provide research advice, guidance and support to other designers and stakeholders to ensure best practice is applied
Advocate for inclusive design principles across research projects and initiatives
Work collaboratively with partners and stakeholders to bring them along on the discovery journey with you
Now, what about you?

You are an experienced design researcher, passionate about understanding customers’ needs and motivations, and creating experiences that are human focused. You value empathy in your interactions, and delight in sharing the actionable insights you have created from combining both qualitative and quantitative data.

**Through your experience, you can demonstrate that you have**:
A good understanding of the many facets of design and design thinking
3-5 years’ experience undertaking both generative and evaluative research with users
Knowledge of different research methods and tools, and how to choose the right one to answer your question
An aptitude for sharing valuable insights in a compelling way so that they influence and improve customer experiences
Worked within a multi-disciplinary Agile team of focused product stakeholders, experience designers, developers and testers and be an advocate for high quality research practices
A fascination with how customers experience products and services and have a hunger to improve those experiences
The ability to develop strong collaborative relationships - managing, influencing, and communicating effectively with partners at all levels.
So, why join us?

Our purpose is to shape a world where people and communities thrive. That’s why we strive to create a balanced, sustainable economy in which everyone can take part and build a better life. By helping people make the most of what they have, we transform ideas, hard work and ambition into reality.

We work flexibly at ANZ. Talk to us about how this role could be flexible for you.

Job Posting End Date

26/06/2023, 11.59pm, (New Zealand)


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