Retail Administrator

4 months ago

Christchurch, New Zealand Christchurch City Council Full time

Christchurch Art Gallery Te Puna o Waiwhetū is Ōtautahi Christchurch's public art gallery in the heart of the city, and home to one of Aotearoa's most important public art collections. This is a rare opportunity to join an experienced, dedicated and hardworking team in the largest art institution in Te Waipounamu.

The Retail team are a crucial part of the Gallery, offsetting our operational costs by providing a dynamic and fresh retail experience, unique to the city. We create our own range of product inspired by our exhibitions as well as sourcing interesting stock to create distinctive merchandising which reflects our Gallery. Great customer service and manaakitanga are valued by us.

Our Gallery and Design Store are open seven days a week. We are currently overhauling our online presence and look forward to activating this part of our operation soon.

**The Retail Administrator closely supports the Retail Manager, and takes responsibility for**:

- Ensuring all stock ordered or created is processed, loaded and ready for display (instore and online)
- Managing accounts, invoices and royalty payments
- Keeping track of stock on site and in our data management system
- Prioritising our fabulous customers through service excellence, including sales and customer queries online and in store
- Training and supporting retail assistants/visitor hosts
- Compiling reports and information for the Gallery and Council financial team as required
- Supervising the front of house team when needed

**To be successful in this role you will**:

- Be experienced in retail administration, stocktake and reconciliations, have a keen eye for detail, love a spreadsheet and have a can-do attitude when approaching tasks
- Have excellent customer service, manaakitanga and interpersonal skills. Be kind, patient and genuinely interested in serving a diverse range of people. Humour and empathy are key to the success of this role
- Be confident with technology, preferably with experience in a POS system such as Shopify, SAP, Excel and MS Teams with the ability to clearly train others and communicate with IT
- Be level headed and able to remain calm and kind under pressure
- An understanding of te reo Māori or/and te ao Māori would be advantageous

**What you'll get from us**:

- Work in one of Aotearoa New Zealands foremost art galleries and contribute to the culture of our city
- Join a supportive team who are passionate and enjoy working together to reach our shared goals
- Access to a wide range of staff benefits and training opportunities

If you are looking for an administrative role with a difference, supporting customers from all around Aotearoa New Zealand and beyond, then we would love to hear from you
- To view a copy of the position description please click on the link at the bottom of the page._

**Additional Information**:

- Location_ - This position is primarily based at Christchurch Art Gallery Te Puna o Waiwhetū, 312 Montreal Street._

Working for the Christchurch City Council allows you to contribute directly to the community and make a positive impact on the lives of residents and visitors. You will also benefit from:

- Access to training programmes, workshops, and development opportunities
- Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
- Collaboration - exposure to wider areas of the organisation
- Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

Through collaboration, innovation, and a strong commitment to community, the council provides an environment where one's skills and passions can shine, making it an exceptional choice for those seeking purpose and impact in their career.

Feel like you don't meet every single requirement of the job description?

**_ Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date._

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