Despatch Supervisor

6 months ago

Auckland City, New Zealand The Produce Company Full time

**PURPOSE**

To organize and oversee the despatch processes for The Produce Company's despatch division to ensure deliveries are coordinated effectively.

**SPECIFIC DUTIES & RESPONSIBILITIES**
- Ensure despatch systems and plans are all organized for maximum efficiency.
- Resolve any issues which may result from the deliveries and develop plans to ensure they are minimized.
- Coordinate the despatch process, account for any abrupt changes to delivery schedule, and ensure high customer service standards are consistently maintained.
- Assist the Despatch manager with overseeing despatch team.
- Assist the Despatch manager with implementing innovation solutions to changes in delivery plans and ensure contingency plans can be implemented.
- Assist the Despatch manager with monitoring, identifying and improving the despatch loading process. Perform the final check on the quality of all deliveries dispatched.
- Ensure all incidents related to quality, unexpected deliveries and other outstanding issues are recorded. Assist the Despatch manager in organizing incident records, develop and implement alternative plans to resolve issues.
- Ensure despatch productivity is maximized and collectively increases the growth of the business and aligns with the company's objectives.
- Consider options for marketing strategies and evaluate the possibility of implementing these strategies based on the current levels of output.
- Consider and provide suggestions for the improvement of marketing plans based on the relevant insight for the allocated department.
- Relieve any absent drivers to ensure despatch requirements are met, ensure customer service prioritized.
- Any other tasks may be assigned from time to time as assigned by the employer.

**GENERAL DUTIES & RESPONSIBILITIES**
- Be punctual and work the hours and times specified.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Responsibly manage all business resources within accountability levels.
- Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
- Comply with all employment obligations.
- Promptly undertake to complete all reasonable and lawful instructions and directions given.
- Serve the business in good faith, promoting and protecting the business' best interests.
- During work time, and such other times as may be reasonably required, dedicate all effort to the
- execution and fulfilment of the duties, responsibilities, obligations and instructions related to
- employment.
- Demonstrate through own actions a commitment to Health and Safety at work when undertaking work or observing others in the workplace.

**SKILLS, EXPERIENCE & EDUCATION**
- Full Class 2 Drivers License.
- Strong communication skills.
- Education and Training.
- First Response.
- Leadership/ Supervisor experience.

**Other Details**:
Minimum work hours : 30 per week

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