After Sales Administrator

5 months ago

Waikato, New Zealand CLAAS Harvest Centre Waikato Full time

**Why work with CLAAS**:

- **Competitive rate | Paid OT | Company uniform**:

- **Career Progression | On the job coaching | Training budget**:

- **A family-owned business deeply committed to the well-being of its employees**:

- **Job security and fulfilment working with a business that has a full order book and well-established, long-lasting customer relationships**:

- **Take advantage of our Landpower Plus benefits scheme, offering discounts with health providers, retailers, and travel providers**

**The Company**:
Established in 1975, we’re a family-owned supplier and distributer of the best combines, foragers and hay equipment representing global agricultural giants such as CLAAS, GRIMME, AMAZONE, Väderstad and JCB throughout 33 dealers across New Zealand and Australia.

**This exciting opportunity**:
Our previous **After Sales Administrator** has been proudly promoted, opening up this exciting opportunity

Reporting to the Operations Manager, you’ll be the driving force behind making our operations smoother, ensuring workshop efficiency, boosting profits, and contributing to ensuring our customers an excellent service.
- Oversee all administrative tasks within the service department
- Oversees the dealership warranty process and after sales service efficiently by responding to enquiries promptly
- Works closely with the management team to enhance workshop productivity, ensuring efficient and effective work execution
- Actively monitor reports to ensure workshop KPI’s are consistently being met
- Provides high level customer service, ensuring all enquires are followed up and customers are kept well informed on a consistent basis
- Acts as backup support to assists other departments within the branch with administrations tasks as needed
- To embrace our company culture with a positive attitude to assist with promoting a happy workplace

**About you**:

- You have previous experience in a similar role and strong administrative skills
- Your understanding of workshop operations will be advantageous
- Your attention to detail is excellent, you are organised and can efficiently complete tasks
- You’re passionate about customer service and you have a great work ethic
- You can adapt to changing priorities and work independently or as part of a team
- You are Proficient in Office 365 and computer systems
- You have a valid driver’s licence

**How to Apply**:
**Family is key to us** We’re a family-owned business, we employ people with families to care for, and provide resources to support families in the farming community enabling their success as they feed our world.

**In It Together**, **Front Up**, and **Keep Growing** form the backbone of what is a dynamic business, providing a challenging and stimulating environment.

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