Ict Hardware Technician

3 weeks ago

Tauranga, New Zealand Ifixed Limited Full time

**Minimum Hours**: 30 hours per week
- **Maximum Hours**: 40 hours per week
- **Working Hours**: Monday to Friday, 9:00 AM - 5:00 PM
- **Overtime**: Available (paid at the base rate)

**Key Responsibilities**:

- Diagnose and repair various hardware components for Mobile, Tablets, Apple Devices, PCs, laptops, and other ICT devices including screen replacements, battery replacements, charging port repairs, and camera repairs.
- Perform advanced troubleshooting and repairs, including motherboard-level diagnostics and micro soldering.
- Unlock, flash, and restore firmware for mobile devices, resolving software-related issues.
- Repair and troubleshoot network and connectivity issues, including Wi-Fi, Bluetooth, and cellular problems.
- Diagnose and resolve water damage issues in mobile phones using ultrasonic cleaning and circuit repair techniques.
- Implement security measures, such as passcode removal, encryption, and data backup solutions.
- Conduct component replacements, including RAM, SSD, hard drives, power supplies, cooling systems, and other internal parts.
- Identify and resolve issues related to display screens, battery, touchpads, and peripheral connections.
- Troubleshoot and repair connectivity issues, including network adapters, ports, and wireless components.
- Configure and install computer hardware and peripherals for home and business users.
- Maintain and service business IT infrastructure, including desktops, printers, and office network hardware.
- Implement hardware security measures, including device encryption and firewall configurations.
- Provide exceptional customer service by explaining technical issues to non-technical users in a clear manner.
- Maintain accurate records of repairs and services through support ticketing systems and CRM software.

**Qualifications**:
**Education**:

- Diploma in Information Technology, Electronics, Computer Science, or a related field is preferred.

**OR**

**Experience**:

- A minimum of 3 years of experience in an ICT hardware support role or a related field is required.

**Skills Required**:

- Strong technical knowledge of computer hardware components and repair techniques.
- Proficiency in diagnosing and fixing common and advanced hardware-related issues.
- Experience with micro soldering and motherboard-level repairs.
- Excellent problem-solving and troubleshooting skills.
- Effective communication and interpersonal skills.
- Ability to explain technical concepts in an understandable way to non-technical users.
- Familiarity with support ticketing systems and CRM software.

**Personal Attributes**:

- Customer-focused with a proactive approach to problem-solving.
- Ability to work independently and as part of a team.
- Strong organizational skills and attention to detail.
- Adaptable and able to manage multiple tasks in a fast-paced environment.
- Strong analytical and decision-making abilities.

**Additional Requirements**:

- Full New Zealand driver's license.
- New Zealand residency, valid New Zealand work permit, or offshore applicants with intent to apply. (Note: Offshore applicants will not be prioritized at this stage.)

**Working Conditions**:

- Work in a tech repair shop environment located in Katikati or Tauranga.
- Occasional travel to customer sites within the Bay of Plenty region.
- Potential overtime, paid at the base rate.

**Why Join Us?**

At iFixed Limited, you'll be joining a dedicated team of professionals who are passionate about providing excellent customer service and top-quality repairs. This role is vital in ensuring customers receive timely and effective support, enhancing their overall experience with our products and services. Your expertise will contribute to the company’s growth and success.

**How to Apply**:

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