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Store Manager

1 month ago

Masterton, New Zealand White Cloud Enterprise Limited Full time

**Job Title: 2 Store Manager for our Shop in Masterton**

**Responsibilities**:
**Customer Service & Sales**:

- Lead by example in providing outstanding customer service, greeting and assisting customers with product inquiries.
- Resolve customer complaints and issues promptly to ensure satisfaction.
- Drive sales by promoting product recommendations and store offers. **Team Management**:

- Supervise and manage the performance of store staff, ensuring alignment with company policies and standards.
- Train and develop team members in product knowledge, customer service, and store procedures.
- Create staff schedules and manage labor costs, ensuring adequate coverage during peak hours. **Inventory Management**:

- Monitor stock levels, conduct regular inventory counts, and ensure timely reordering of merchandise.
- Coordinate with suppliers for the timely delivery of products and manage stock receiving processes.
- Ensure products are correctly labeled, priced, and displayed, adhering to company standards. **Sales Floor Management**:

- Oversee the maintenance of a clean, organized, and visually appealing store environment.
- Ensure shelves are fully stocked and products are correctly merchandised.
- Manage stock rotation, minimizing shrinkage, and waste. **Financial Accountability**:

- Process sales transactions accurately and manage daily cash reconciliations.
- Analyze sales figures and store performance metrics to set targets and take corrective actions to meet store objectives.
- Prepare and submit financial reports, including sales reports and budgeting. **Compliance & Safety**:

- Ensure store operations are compliant with health, safety, and legal regulations.
- Conduct regular checks to maintain a safe and clean store environment for staff and customers.
- Report and handle any safety incidents or inventory discrepancies to senior management. **Operational Excellence**:

- Manage store opening and closing procedures.
- Ensure the efficient operation of the point-of-sale (POS) system and handle any troubleshooting.
- Assist in implementing promotions and marketing campaigns to drive footfall and sales. **Leadership & Strategic Planning**:

- Develop and implement strategies to boost store profitability and achieve sales targets.
- Work closely with upper management to ensure the store aligns with the overall company goals.
- Keep updated with market trends and competitors to stay ahead in retail strategies.

**Requirements**:

- Proven experience as a Store Manager or in a similar leadership role within the retail sector.
- Strong organizational, leadership, and communication skills.
- Ability to manage multiple tasks in a fast-paced environment.
- Proficiency in POS systems and basic computer skills.
- Flexibility to work on weekends, holidays, and during busy shopping periods.
- Strong problem-solving skills and customer-oriented mindset.
- Physical ability to lift and move stock and stand for long periods.

**Job Types**: Full-time, Permanent

Pay: $25.00 - $30.00 per hour

Expected hours: 30.00 - 60.00 per week

Schedule:

- Rotating roster
- Shift work
- Weekend availability

Application Deadline: 01/10/2024