**Kitchen Staff at Hell Pizza Masterton**

We are looking for a full-time Kitchen Staff to work in one of the well renowned Pizza restaurants in Masterton.

**Job Type: Permanent Full Time**

Objective of the role:

- Prepare and cook HELL products to brand quality and quantity standards.
- Prepare and serve cold drinks, desserts etc.
- Package food products accordingly for eat-ins, takeaway or delivery.
- Distribute food products to servers and drivers.
- Follow food preparation guidelines.
- Serve customers promptly, politely, and informatively.
- Receive phone calls ensuring all calls are answered within 3 rings.
- Impart menu information accurately.
- Seize opportunities to up sell and encouraging ordering.
- Accept payment from customers and provide change as necessary.
- Relay food orders and any customer allergen concerns accurately to pizza makers.
- Inform customers of any unavoidable changes to their orders and compensate appropriately.
- Deal with customer complaints according to HELL complaints procedures.
- Record all complaints in Complaints Book.
- Manage customer service to a high level of customer satisfaction.
- Maintain the highest standards of food and service.
- Cleaning duties as rostered.
- Maintaining cleaning and hygiene standards.
- Continuously develop skills.
- Complete training tracker tests relevant to station roles.
- Ensure that your behaviour is always compliant with brand policies.
- Be punctual and work the hours and times specified.
- Prioritise workload to ensure work of the greatest importance to the business is undertaken with urgency and to a high standard.
- Support and help develop a positive workplace culture.
- Demonstrate excellent interpersonal communication skills.
- Responsibly manage all business resources within accountability levels.
- Undertake all duties and responsibilities outlined in this Job Description and all other duties as required by the business.
- Comply with all employment obligations.
- Promptly undertake to complete all reasonable and lawful instructions and directions given.
- Serve the business in good faith, promoting and protecting the business’ best interests.
- During work time, and such other times as may be reasonably required, dedicate all eff ort to the execution and fulfilment of the duties, responsibilities, obligations and instructions related to employment.
- To provide a high standard of customer service and support across a range of duties.
- Also, to perform duties within the store that combine both food preparation and customer service. May be required to work in all areas of the store such as pizza and food preparation, phones, and counter, as well as any other duties, within reason, from time to time. Operate all store equipment including ovens and register. Responsible for ensuring 100% customer service.

**The typical duties and responsibilities include**:

- Communication skills to communicate with other team members.
- Qualification is desirable, not mandatory.
- Relevant experience of 3 years is mandatory.
- Attention to detail to ensure that no step is missed in cooking food.
- Early mornings, late evenings, weekends, and holidays may be required.

**Salary**: $29.70 per hour

Schedule:

- Shift work
- Weekend availability

Supplemental pay types:

- Bonus
- Performance bonus
- Tips

Ability to commute/relocate:

- Masterton, Wellington: Reliably commute or planning to relocate before starting work (required)