Global Director, Customer Onboarding

1 week ago

Auckland City, New Zealand Cin7 Full time

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

**How you’ll make an impact**:
As the Global Director of Customer Onboarding, you will drive the maturation of Cin7's customer onboarding function creating a world class experience for our customers.

Cin7 is expanding very quickly and we have clear instructions from our investors to evolve the Onboarding function. You will be working with a world class Executive team with a passion for growth. Cin7 has a time boxed opportunity to take advantage of a market segment that is growing exponentially. Do you have the grit and tenacity to build a billion dollar company?

Does this sound interesting?

**If so, we're looking for a motivated and driven Onboarding leader who has a clear understanding of the modern approaches to onboarding customers in a SaaS software world, who would love working on the following**:

- Set the overall vision and strategic plan for the Customer Onboarding organization, focusing on providing the most efficient onboarding experience, leading a positive customer experience, and continually improving the onboarding journey.
- Design and improve onboarding processes, procedures, and tools to continually elevate, enhance efficiency and improve Cin7's customer onboarding experience.
- Direct and support regional onboarding managers and teams in 9 geographies (US, EMEA and APAC).
- Engage with key customer users to understand their business and technical goals for using Cin7, and build strong relationships with them.
- Stay engaged with digital and product teams to understand the roadmap and implications for customers.
- Advocate customer business use-cases to product development.
- Define, track, and report on global key performance indicators and customer satisfaction levels, driving outcomes, product adoption and customer experience
- Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores
- Reduce churn and drive new business growth through greater advocacy and reference ability
- Define and optimize customer lifecycle with the Global VP of Customer Support & Success by driving programs and initiatives to improve onboarding approaches based on customer segmentation and leading a culture of continuous improvement
- Build and lead a world-class team by recruiting and developing the team, creating and implementing company-wide onboarding processes, content and data to/from stakeholder organizations (e,g, Marketing, Sales, Product/Engineering, etc), fostering collaboration, and driving operations practices to track performance
- Work closely with the Global VP of Implementation Services to align on strategies to delight the customer throughout onboarding as the first point of contact past our Sales process.
- Collaborate with the Sales team to ensure there is a smooth customer flow through the Sales cycle and into the onboarding process.
- Deliver transformational leadership so that the team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.
- Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate
- This role will be managing teams in 9 geographies around the world

**Here’s what you’ll bring with you**:

- Extensive experience managing an Onboarding and/or Product Support team at a global SaaS software company providing customers with a 24x7 business critical software system.
- Experience building and transforming a fast-growing SaaS company with SMB and mid-market clients.
- Experience with ERP implementations or Inventory Management systems such as TradeGecko, Cin7, Unleashed or DEAR is a bonus, as is experience with Xero, QuickBooks and other financial software.
- Full proficiency in the LEAN methodology and modern processes necessary to operate an Onboarding function in a global SaaS Software company preferred
- Proven success in building out a global Onboarding team with the skills needed to drive successful customer onboarding.
- Superior problem solving and resolution skills to solve challenges during the customer lifecycle in order to instill trust and account growth from our customers.
- The ability to create the framework and processes that will enable the Onboarding team to maximize time to value and overall value creation for the customer.
- An understanding that listening to your customers is the key to establishing strong relationships.
- Experience scoping clarity or handling go-live

  • Customer Onboarding Expert

    7 days ago

    Auckland, Auckland, New Zealand Simpro Software Full time

    **About the Job**We are seeking a highly skilled Customer Onboarding Expert to join our team! As a Customer Onboarding Expert, you will play a critical role in ensuring our customers achieve successful adoption of our software solutions.Collaborate with the Implementation Coordinator Team Lead to ensure global resource bandwidth needs are shared and...

  • Onboarding Specialist

    1 week ago

    Auckland City, New Zealand Give A Grad A Go Full time

    Salary of $57,000 + KiwiSaver Contributions - Well structured onboarding and training programs - Hands on training and support **Are you looking for a role in a rewarding not for profit?** **Company Profile - Not for profit** This not-for-profit organisation are pioneers in the ticketing industry. With offices in Sydney, NZ, and the USA they are looking to...

  • Global Customer Experience Director

    23 hours ago

    Auckland, Auckland, New Zealand Jacobs Douwe Egberts Full time

    Role OverviewWe are looking for a highly skilled and experienced Global Customer Experience Director to join our Supply Chain team. This role will be responsible for leading and supporting a team of 5 Customer Relations Specialists in delivering exceptional customer experiences and satisfaction.Main ResponsibilitiesDevelop and implement strategies to improve...

  • Customer Experience Director

    6 days ago

    Auckland, Auckland, New Zealand Pst Full time

    Key ResponsibilitiesAs a Customer Experience Director at Pst, you will lead the onboarding and implementation process for new clients, ensuring a seamless transition and successful adoption of our products and services.

  • Global Customer Satisfaction Director

    2 days ago

    Auckland, Auckland, New Zealand JACOBS DOUWE EGBERTS Full time

    About the JobWe are seeking a Global Customer Satisfaction Director to join our Supply Chain team in Auckland. As a key member of our organization, you will be responsible for leading and developing a high-performing customer service team to deliver exceptional customer experiences and satisfaction.Main ResponsibilitiesLead and develop a high-performing...

  • Customer Onboarding Expert

    1 day ago

    Auckland, Auckland, New Zealand Tsb Bank Full time

    About the Role">This position involves delivering senior-level onboarding of complex entities within TSB's Customer Verification team. It encompasses all onboarding and OCDD of new to bank and existing entity clients, ensuring compliance with AML/CFT guidelines.Key Responsibilities">">Establish yourself as a subject matter authority among colleagues and...

  • Customer Onboarding Manager, Apac

    3 days ago

    Auckland, Auckland, New Zealand Deel Full time

    Who We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...

  • Customer Onboarding Manager, APAC

    3 days ago

    Auckland, Auckland, New Zealand Deel Full time

    Who We Are Is What We Do.Deel and our family of growing companies are made up of global teams dedicated to helping businesses hire anyone, anywhere, easily.The team comprises over three thousand self-driven individuals spanning over 100 countries, and our unified yet diverse culture keeps us continually learning and innovating the platform and products for...

  • Complex Customer Onboarding Professional

    5 days ago

    Auckland, Auckland, New Zealand ASB Bank Full time

    About the Role:As an Onboarding Specialist, you will be responsible for leading the onboarding process for our complex enterprise customers. Your primary goal will be to create a personalized onboarding experience that meets the unique needs of each customer.You will work closely with our frontline teams, performing end-to-end account opening while ensuring...

  • Customer Onboarding Coordinator

    17 hours ago

    Auckland, Auckland, New Zealand ASB Bank Full time

    ASB Bank is a leading organisation in New Zealand with a highly engaged and talented workforce focused on accelerating the financial well-being of all New Zealanders. Our Customer Verification Services team plays a critical role in supporting the onboarding and ongoing customer due diligence of entities and individuals.This specialist team ensures compliance...

  • Onboarding Specialist

    1 week ago

    Auckland City, New Zealand Starshipit Full time

    We're after a superstar **Onboarding Specialist **with experience in a SaaS B2B business. Empowering retailers to deliver great shipping experiences is what we do. Hence, we are looking for a high output, thoughtful, and skilled onboarding specialist that will add value, energy, and technical expertise to our team. You thrive in the spotlight with...

  • Global Advertising Director

    2 days ago

    Auckland, Auckland, New Zealand ZURU Toy Company Full time

    Global Advertising Director Job DescriptionZURU Toy Company is a leading global innovator of toys and FMCG brands, shaping a better future for consumers worldwide through innovative products and services.We are seeking an experienced Global Advertising Director to join our team and lead our eCommerce advertising strategy across multiple markets.You will be...

  • Global Finance Director

    6 hours ago

    Auckland, Auckland, New Zealand Alter Global Full time

    Our Company CultureAt Alter Global, we value teamwork, innovation, and customer satisfaction. We are committed to creating a positive and inclusive work environment where our employees can thrive and grow. We offer competitive salaries, benefits, and career development opportunities to support our employees' success.We are seeking a highly skilled Finance...

  • Global Relationship Director

    4 days ago

    Auckland, Auckland, New Zealand VirtueConsulting Full time

    VirtueConsulting is expanding its team and seeking a highly skilled Global Relationship Director to drive growth and retention across a dedicated portfolio of major banking and financial institutions.As Global Relationship Director, you will lead and initiate product engagement and wholesale distribution strategies by developing relationship-based...

  • Onboarding Process Expert

    7 days ago

    Auckland, Auckland, New Zealand Xplor Technologies Full time

    Xplor Technologies is dedicated to helping businesses succeed. As a leading global platform combining SaaS with embedded payments, we offer software solutions in fast-growing 'everyday life' verticals. Our platform serves over 106,000 customers across 20 markets, processing $37 billion in payments in 2023. We strive to make a positive impact through our...

  • Onboarding Data Specialist

    4 weeks ago

    Auckland City, New Zealand Xplor Full time

    **Company Description** At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours. This role is hired under Debitsuccess Ltd, an entity of Xplor Technologies (Xplor). We are one of the largest full-service direct debit management services in APAC. Debitsuccess delivers premier experience across e-commerce...

  • Onboarding Experience Specialist

    2 days ago

    Auckland, Auckland, New Zealand Generate KiwiSaver Scheme Full time

    We believe that everyone deserves to live their best life, financially secure and happy. At Generate KiwiSaver Scheme, we're dedicated to empowering our customers to make informed financial decisions and achieve strong long-term performance.We're seeking a talented Client Relationship Manager - Onboarding to join our Onboarding team. In this role, you'll be...

  • Onboarding Data Specialist

    7 days ago

    Auckland, Auckland, New Zealand Xplor Technologies Full time

    Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.This role is hired under Debitsuccess Ltd, an entity of Xplor Technologies (Xplor).We are one of the largest full-service direct debit management services in APAC.Debitsuccess delivers premier experience across e-commerce services for...

  • Onboarding Data Specialist

    1 week ago

    Auckland, Auckland, New Zealand Xplor Full time

    Job Description This will be a permanent, full-time role based out of our Auckland office, 40 hours a week, $70,000 NZD per annum.Join our Xplor Education Vertical as an Onboarding Data Specialist in Auckland to make a real impact every day.We say that because we know that every conversation we have, every code line we write and every interface we design...

  • Onboarding Data Specialist

    7 days ago

    Auckland, Auckland, New Zealand Xplor Full time

    Company DescriptionAt Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.This role is hired under Debitsuccess Ltd, an entity of Xplor Technologies (Xplor).We are one of the largest full-service direct debit management services in APAC.Debitsuccess delivers premier experience across e-commerce services for...