IT Support Engineer

6 days ago

Wellington City, New Zealand New Zealand Red Cross Full time

Posted: 02/04/2024

Closing Date: 22/04/2024

Job Type: Permanent - Full Time

Location: Wellington

Job Category: IT

**About the New Zealand Red Cross**

We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in New Zealand, the Pacific and around the world in times of need and support them in strengthening their resilience.

Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.

**Why work with us?**
- Be part of a team that shares your passion.
- Our organisation is made up of diverse and dedicated individuals.
- We value our employees as much as we value their work.

**Diversity, inclusion and belonging**

We strive to provide an environment where all staff and volunteers can thrive and have a sense of belonging
- at a systemic, procedural, and individual level. We are committed to represent the communities we serve and to increase diversity throughout our people and leadership.

**Work that benefits you**

Creating a flexible and healthy work environment for our teams is important to us. We offer a wide range of in person and virtual roles to suit different operational needs, for casual and / or short-term contracts to full-time, permanent positions. Our benefits differ based on contract type and job level.

**Work / life balance**

We want our team to flourish in their roles at work—and in the many other roles in their lives. Offering flexible virtual/hybrid work for some roles allows our staff to balance their personal and professional priorities. In addition to a competitive salary package we offer, career development, annual flu vaccination, discounts on Southern Cross health insurance, five weeks annual leave.

Here are some ways we encourage this:
Employee networks to support our colleagues from diverse backgrounds, Takatāpui and Rainbow Network, Rōpū Hāpai Māori
- Green Team - sustainability network bringing together diverse knowledge to strength the sustainability of New Zealand Red Cross and the people we serve.
- The option to explore flexible working that suits your needs and ours.
- Development opportunities in te reo Māori me ngā tikanga.

**IT Support Engineer**

**Permanent - Full Time**

**Wellington**

**About the role - Kōrero mō te tūranga**

The IT Support Engineer is responsible for the smooth and efficient running of the New Zealand Red Cross ICT environment, with particular attention to providing day to day ICT support and advice to local and remote NZRC users. They are also involved in assisting with ICT administration, project delivery and operational activities such as device or system replacements, upgrades, and enhancements. The IT Support Engineer is one of the first contact points for NZRC staff with the IT team regarding resolving issues and service requests.

In this role you will:

- Respond and resolve IT service requests (from the outsourced service desk) in a timely and professional manner;
- Undertake diagnostic and research to resolve technical issues that arise, escalating situations required to the IT Operations Lead and IT Transformation Manager;
- Undertake an analysis of incidents and problems, identify appropriate action and resolve or escalate to the IT Operations Lead and IT Transformation Manager with possible solutions, where required;
- Provide regular feedback on the status of logged incidents and requests, meeting agreed timeframes with system users;
- Ensure business systems are available for staff across all sites and key stakeholders;
- Provide support to new users in the set up and use of business systems and devices;
- Manage the installation of replacement hardware or upgrades and software;
- Update and maintain records of IT licensing and assets as required;

**Who are we looking for? - Mā‎ wai te mahi nei?**

To be successful you will have:

- Knowledge of best practice technology support processes;
- Very good technical knowledge;
- Excellent understanding of effective customer service principles;
- Familiar with Azure, Microsoft 365, Exchange;
- Proven customer service skills and dedication to delivering quality customer service.
- **A recent copy of CV/Resume**:

- **Cover Letter**:

- **Passport**:

- **Right to Work ( If Not NZ Citizen)**

You must have the right to live and work in New Zealand to be considered for this job, **Applications close at 05:00 Pm on 22/04/2024

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