Service Administration

7 hours ago


Mount Wellington, New Zealand JLG New Zealand Access Equipment & Services Full time

About JLG, an Oshkosh company

JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities and trusted support within the access industry. We are a global company, and our products—including mobile elevating work platforms, telehandlers, utility vehicles and accessories—can be found all over the world.

JOB SUMMARY:
The overall scope of Service Administration is to provide administrative support to the Service Department including workshop and field as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
These duties are not meant to be all-inclusive and other duties may be assigned.
- Assist with the planning and scheduling of maintenance and service work
- Assist with answering incoming calls for the branch
- Responsible for providing superior customer service, building, and developing relationships with the region’s customer base
- Relief coverage of the Field Service Coordinator as required
- Open and close service jobs along with raising quotations in the system
- Updating and managing the CRM system, Baseplan
- Provide a high level of administrative support to the service department
- Raise purchase orders, receipt, and process supplier invoices
- Invoicing of completed field service jobs (daily)
- Resolving account queries and invoice disputes
- Maintain filing systems for Service department
- Provide support to the Field Service Coordinator and Workshop Supervisor as required
- Ensure the office is clean and tidy at all times
- Processing daily timesheets into the timesheet module
- General ad-hoc duties as required

MINIMUM QUALIFICATIONS:

- Strong organizational skills with exceptional follow through and attention to detail
- Strong customer service skills
- Strong time-management with the ability to multi-task to meet deadlines.
- Ability to work in a fast-paced environment where requirements are constantly changing.
- Good communication skills with the ability to build rapport with a variety of people.
- Strong understanding of the geographical layout of both North and South Islands
- Basic to Intermediate computer skills including Microsoft Word, Excel, PowerPoint, and CRM systems.

PREFERRED QUALIFICATIONS:

- Reliable and punctual
- Previous experience as a Service Coordinator supporting a busy service department.
- Professionally presented with a positive attitude
- Tertiary qualification in Business Administration
- Previous experience providing administrative support to a service department or related industry.


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