Resolutions Administrator

5 months ago

Palmerston North, New Zealand Switched On Group Full time

The Resolutions Administrator is a key member of the team, who will be responsible for handling all customer complaints. You will enjoy hunting out the solution and working with our customers, trades and client. You will not be afraid to have difficult conversations with stakeholders to get to the crux of the issues for our customers.

When you are not resolving complaints, you will be a team play and work within the wider Responsive Customer Coordinator team in assisting and supporting them in their day to day functions.

You will bring with you a positive attitude, ability to think outside the box and thrive on finding solutions and suitable outcomes while maintaining a high level of professionalism.
- Key duties include but not limited to:_
- Daily Review of complaints
- Build positive relationships with customers, trades, and internal team members, to effectively create and reach solutions
- Meet complaint closure time frames
- Invoicing
- Assist Customer Coordinators

**Requirements**:

- Minimum 2 years experience in a similar role
- Previous administration experience
- Building industry knowledge preferred but not essential
- Proven attention to detail and accuracy
- Able to communicate authentically with our trades, customers, and client to ensure they understand the outcomes
- Empathetic but professional approach
- Strong negation skills

This complex and dynamic environment will require some one who can manage differing challenges, conflicting priorities, and the ability to self-manage your time and workload, while maintaining the Switched-On vision at the forefront.

**Benefits**
- Southern Cross Medical Insurance
- Great company culture where family matters
- Focused but fun team environment
- Employee Recognition program
- Growth opportunities within our wider group of companies

**About the business**:
Switched On Group exists to enhance environments for whānau, businesses and communities across Aotearoa. Our whānau and iwi-owned construction group is leading the way in kaimahi and customer care. As an Amotai Registered business, people and wellbeing are at the centre of how we operate.

As part of the wider group, Switched On Housing works to ensure that whānau living in Kāinga Ora properties have safe, warm, dry and comfortable living environments. As one of the key Maintenance Partners on the Te Mahi Ngātahi contract, we support families and hapori-communities from Tairāwhiti-Gisborne in the north to Waitaha-Canterbury in the south through property maintenance.

**How to apply**

If this role sounds like you click the** APPLY **button now.

  • Resolutions Administrator

    4 months ago

    Havelock North, New Zealand Switched On Group Full time

    We have an exciting opportunity for a experienced administrator with a passion for resolving customer complaints and working within a team environment. The Complaints Resolutions Administrator is a key member of the team, who will be responsible for handling all customer complaints. When you are not resolving complaints you will be required to work withing...

  • Accounts Receivables

    4 months ago

    Palmerston North, New Zealand Medcall Full time

    15 hours per week - accounts receivable - Could be in Palmerston North or Christchurch - Part of a nationwide healthcare service Our organisation includes Care on Call (NZ) Limited, Florence Nightingale Agency Limited and Medcall Health Personnel Limited. Care on Call and Florence provide homebased cares and supports to a variety of people for a variety of...

  • Project Administrator

    6 months ago

    North Shore City, Auckland, New Zealand Gemford Ltd Full time

    Tasks - Work closely with the manager to meticulously coordinate and manage property development projects - Conduct regular on-site visits to oversee project progress, fostering collaboration with on-site professionals - Oversee contractor activities, meticulously reporting on variations in work orders - Assist in the development and implementation of...

  • Field Production Manager Palmerston North

    4 months ago

    Palmerston North, New Zealand KiwiRail Full time

    Req ID: 10848**Kia Ora** **We’re going places. Are you?** - Located in Palmerston North - Market-related salary plus excellent benefits - Full time, permanent (40 hours) If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will...

  • Accounts Receivable

    4 months ago

    Palmerston North, New Zealand Healthcare of New Zealand Full time

    **Who we are | Ko wai mātou** Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well. **Why Us |...

  • Customer Service Advisor

    4 months ago

    Palmerston North, New Zealand PN Personnel Full time

    **Location**:Palmerston North **Listed**: Tuesday, 5 March **Type**: Permanent + fulltime - Industry: Get ready to embark on an exciting journey! Picture this: a dynamic role with a fantastic salary package tailored to your experience level. But wait, there's more! You'll be joining an exceptional team, with growth opportunities abound! Let's dive into...

  • Property Manager

    2 weeks ago

    Palmerston North, New Zealand Property Brokers Full time

    **Unlock your career potential as a Property Manager in Palmerston North!** Are you driven by the thrill of personal growth and ready to embark on a journey of professional development? If you're seeking an exciting career path that's more than just a job, you're in the right place. Our **Palmerston North** Branch is thrilled to welcome a dedicated Property...

  • Property Manager

    2 weeks ago

    Palmerston North, New Zealand Property Brokers Full time

    Unlock your career potential as a Property Manager in Palmerston North! Are you driven by the thrill of personal growth and ready to embark on a journey of professional development? If you're seeking an exciting career path that's more than just a job, you're in the right place. Our Palmerston North Branch is thrilled to welcome a dedicated Property...

  • Property Manager

    7 days ago

    Palmerston North, New Zealand Property Brokers Full time

    Unlock your career potential as a Property Manager in Palmerston North! Are you driven by the thrill of personal growth and ready to embark on a journey of professional development? If you're seeking an exciting career path that's more than just a job, you're in the right place. Our Palmerston North  Branch is thrilled to welcome a dedicated Property...

  • Property Manager

    2 weeks ago

    Palmerston North, New Zealand Property Brokers Full time

    Unlock your career potential as a Property Manager in Palmerston North! Are you driven by the thrill of personal growth and ready to embark on a journey of professional development? If you're seeking an exciting career path that's more than just a job, you're in the right place. Our Palmerston North  Branch is thrilled to welcome a dedicated Property...

  • Asset Management Support Coordinator

    4 months ago

    Palmerston North, New Zealand New Zealand Government Full time

    Bring your experience in asset management, excellence in communication, and coordination to this integral role - align your passion for conservation with your day-to-day mahi. - Take advantage of a range of development and training opportunities across the organisation. - Four weeks + three days annual leave per year pro-rata, flexible working options. -...

  • Property Manager

    6 days ago

    Palmerston North, Manawatu-Wanganui, New Zealand Property Brokers Full time

    {"title": "Unlock Your Career Potential as a Property Manager", "subtitle": "Join Our Team and Elevate Your Career", "content": "Are you driven by the thrill of personal growth and ready to embark on a journey of professional development? If you're seeking an exciting career path that's more than just a job, you're in the right place.Our Palmerston North...