Resolutions Administrator

6 months ago

Havelock North, New Zealand Switched On Group Full time

We have an exciting opportunity for a experienced administrator with a passion for resolving customer complaints and working within a team environment.

The Complaints Resolutions Administrator is a key member of the team, who will be responsible for handling all customer complaints. When you are not resolving complaints you will be required to work withing the wider Responsive Customer Coordinator team in assisting and supporting them in their day to day functions.

You will bring with you a positive attitude, ability to think outside the box and thrive on finding solutions and suitable outcomes while maintaining a high level of professionalism.

Key duties include but not limited to:

- Daily Review of complaints
- Build positive relationships with customers, trades, and internal team members, to effectively create and reach solutions
- Meet complaint closure time frames
- Invoicing of responsive works
- Work order allocation and work management

This complex and dynamic environment will require some one who can manage differing challenges, conflicting priorities, and the ability to self-manage your time and workload, while maintaining the Switched-On vision at the forefront.

**Requirements**:

- At least 1 years experience in complaints resolution based role
- Previous administration experience
- Building industry knowledge preferred but not essential
- Proven attention to detail and accuracy
- Able to communicate authentically with our trades, customers, and client to ensure they understand the outcomes
- Empathetic but professional approach
- Strong negation skills

**Benefits**
- Work life balance
- Southern Cross Medical Insurance
- Great company culture where family matters
- Focused but fun team environment
- Employee Recognition program
- Growth opportunities within our wider group of companies

**About the Company**

We have a team of individuals with a collective passion of Enhancing Peoples Environments. Our purpose driven family business has been enhancing homes and communities across Aotearoa since 1983. Collectively we are on a journey to maintain over 15,600+ kiwi homes and are set to complete over 100,000+ customer requests this year.

We’re looking for passionate, socially conscious people with a passion for delivering quality work and who want to help enhance the environments of everyday New Zealanders.

**How to apply**

If this role sounds like you click the APPLY button now.

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