![Switched On Group](https://media.trabajo.org/img/noimg.jpg)
Resolutions Administrator
3 months ago
We have an exciting opportunity for a experienced administrator with a passion for resolving customer complaints and working within a team environment.
The Complaints Resolutions Administrator is a key member of the team, who will be responsible for handling all customer complaints. When you are not resolving complaints you will be required to work withing the wider Responsive Customer Coordinator team in assisting and supporting them in their day to day functions.
You will bring with you a positive attitude, ability to think outside the box and thrive on finding solutions and suitable outcomes while maintaining a high level of professionalism.
Key duties include but not limited to:
- Daily Review of complaints
- Build positive relationships with customers, trades, and internal team members, to effectively create and reach solutions
- Meet complaint closure time frames
- Invoicing of responsive works
- Work order allocation and work management
This complex and dynamic environment will require some one who can manage differing challenges, conflicting priorities, and the ability to self-manage your time and workload, while maintaining the Switched-On vision at the forefront.
**Requirements**:
- At least 1 years experience in complaints resolution based role
- Previous administration experience
- Building industry knowledge preferred but not essential
- Proven attention to detail and accuracy
- Able to communicate authentically with our trades, customers, and client to ensure they understand the outcomes
- Empathetic but professional approach
- Strong negation skills
**Benefits**
- Work life balance
- Southern Cross Medical Insurance
- Great company culture where family matters
- Focused but fun team environment
- Employee Recognition program
- Growth opportunities within our wider group of companies
**About the Company**
We have a team of individuals with a collective passion of Enhancing Peoples Environments. Our purpose driven family business has been enhancing homes and communities across Aotearoa since 1983. Collectively we are on a journey to maintain over 15,600+ kiwi homes and are set to complete over 100,000+ customer requests this year.
We’re looking for passionate, socially conscious people with a passion for delivering quality work and who want to help enhance the environments of everyday New Zealanders.
**How to apply**
If this role sounds like you click the APPLY button now.
-
Resolutions Administrator
3 months ago
Palmerston North, New Zealand Switched On Group Full timeThe Resolutions Administrator is a key member of the team, who will be responsible for handling all customer complaints. You will enjoy hunting out the solution and working with our customers, trades and client. You will not be afraid to have difficult conversations with stakeholders to get to the crux of the issues for our customers. When you are not...
-
Project Administrator
4 months ago
North Shore City, Auckland, New Zealand Gemford Ltd Full timeTasks - Work closely with the manager to meticulously coordinate and manage property development projects - Conduct regular on-site visits to oversee project progress, fostering collaboration with on-site professionals - Oversee contractor activities, meticulously reporting on variations in work orders - Assist in the development and implementation of...
-
Accounts Receivables
3 months ago
Palmerston North, New Zealand Medcall Full time15 hours per week - accounts receivable - Could be in Palmerston North or Christchurch - Part of a nationwide healthcare service Our organisation includes Care on Call (NZ) Limited, Florence Nightingale Agency Limited and Medcall Health Personnel Limited. Care on Call and Florence provide homebased cares and supports to a variety of people for a variety of...
-
Accounts Receivable
5 months ago
Palmerston North, New Zealand Healthcare of New Zealand Full time**Who are we| Ko wai matou?** HealthCare NZ provides a wide array of health and human services to people throughout New Zealand. We serve people in their homes and communities as well as in specialised treatment settings. We help people gain access to needed services and provide oversight and management services for people who have disabilities, ensuring...
-
Accounts Receivable
2 months ago
Palmerston North, New Zealand Healthcare of New Zealand Full time**Who we are | Ko wai mātou** Bringing healthcare back to the place New Zealanders call home has been our vision since 1988. Haukāinga (home) is where we feel a sense of belonging. It's the place we watched our whānau grow up, where neighbours look out for one another, and it's where we'd rather be when managing our health and keeping well. **Why Us |...
-
Field Production Manager Palmerston North
2 months ago
Palmerston North, New Zealand KiwiRail Full timeReq ID: 10848**Kia Ora** **We’re going places. Are you?** - Located in Palmerston North - Market-related salary plus excellent benefits - Full time, permanent (40 hours) If life’s a journey, KiwiRail is a great way of keeping your career moving through it. Ours is a fast-paced, inspiring, and truly customer-focused culture - where your career will...
-
Customer Service Advisor
3 months ago
Palmerston North, New Zealand PN Personnel Full time**Location**:Palmerston North **Listed**: Tuesday, 5 March **Type**: Permanent + fulltime - Industry: Get ready to embark on an exciting journey! Picture this: a dynamic role with a fantastic salary package tailored to your experience level. But wait, there's more! You'll be joining an exceptional team, with growth opportunities abound! Let's dive into...
-
Asset Management Support Coordinator
2 months ago
Palmerston North, New Zealand New Zealand Government Full timeBring your experience in asset management, excellence in communication, and coordination to this integral role - align your passion for conservation with your day-to-day mahi. - Take advantage of a range of development and training opportunities across the organisation. - Four weeks + three days annual leave per year pro-rata, flexible working options. -...