Head of Operations

1 day ago

Auckland City, New Zealand Travel Associates Full time

**Job no**: 517028
**Brand**: Travel Associates
**Work type**: Full time
**Location**: Auckland, Central, New Zealand
**Categories**: Leisure Travel & Retail

**Step up to the premium way of working that you deserve with Travel Associates.**

Sitting at the very top of service offerings within the Flight Centre Travel Group, we are a collective of knowledgeable and well-travelled advisers delivering uncompromising service that results in unique, experiential holidays with a difference.

We are looking for someone to be the face of Luxury Operations in NZ, with strong PR and ongoing communication to drive profile in the industry

**What will you be doing?**
- Create and utilise a live business plan and ensure operational teams also have business plans to implement
- Seek growth opportunities across the network - through physical growth, acquisition, resourcing or through improved productivity
- Oversee the retention, development & engagement plans of our employees
- Establish and communicate goals / milestones to achieve and celebrate to recognise and reward success within the network
- Ensure advisors are connected to the right luxury client databases to own and engage with. Ideally segmented and targeted
- Identify partnership opportunities within the NZ market to grow our luxury scope and growth

**Skills and experience required**
- Experience in the travel industry
- Proven leadership experience, within a high-performance culture
- Proven track record of achieving targets
- An understanding of luxury travel and the external market
- Strong communication and presentation skills

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