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Customer Experience Representative

3 months ago

Nelson, New Zealand New Zealand Government Full time

Mō te tūnga | About the role
Every day is different in this dynamic customer support role within the Woodbourne team. You will be liaising and assisting across different units and levels of the organisation; effectively and efficiently multi-tasking to achieve a high level of customer satisfaction.
You will be supported by an inclusive Customer Services Manager and be part of a team who are passionate about the work they do, and very proud of the service they provide.
You will provide a range of administration services, including:

- Frontline customer service for queries in regards to services we offer.
- Workflow coordination and distribution.
- Action bookings/requests and processing through online systems.
- Administration support to the Service Centre functions.

Ngā pūkenga me ngā wheako | Skills and Experience
It's important in this role to bring a real sense of value to the relationships you build and the networks you create. You'll have an eye for continuous improvement and be comfortable in tabling ideas for discussion.

**You will also have**:

- Strong foundation in customer service and administration skills.
- Proven interpersonal skills, with an ability to tailor communication as required.
- A full, clean NZ drivers' licence.
- Excellent written and oral communication skills.
- Demonstrated time management and organisational skills.
- An ability to self-manage.
- Strong Microsoft Office skills, particularly with Outlook, Word & Excel.

Nōu te rourou | What's in it for you
Your skills and dedication deserve recognition, and NZDF delivers with competitive pay matched to your experience. But that's just the beginning - safeguard your loved ones with a fully funded life cover of up to $300,000 and critical illness protection. Other benefits include discounted additional insurances, free will services and savings schemes for the Defence community. Get expert financial guidance and mortgage broker services. Find all our benefits and more on the Force 4 Families website.
NZDF champions diversity and inclusivity, valuing every member and fuelling their success. We embrace uniqueness, understanding that diverse teams drive creativity, innovation, and excellence. With an open door to all - irrespective of gender, ethnicity, ability, age, or family dynamics - NZDF offers an empowering work environment. We are recognised for our efforts; being Rainbow Tick Certified, holding a Gender Tick Advanced Accreditation. Join us in shaping a brighter future, where everyone thrives.
Me pēhea te tuku tono | How to Apply
Applications close on Wednesday 10 April 2024.
Use the links on this page where you'll be directed to the Defence Careers website.

**Please Note**:

- Your cover letter will be a key part of our selection process, so please highlight how your experience relates to the key activities outlined in the Advert and Position Description.
- Applicants will be required to undergo a pre-employment drug-screening test prior to any offer of employment being made.

**Please note**: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.