Service Owner
2 months ago
We are looking for a Service Owner to join our Enterprise Services, Planning Design and Delivery (ES PD&D) team focused on improving user experience, constantly improving outcomes, and championing IR's customer-centric and intelligence-led culture. This role is Wellington based.
Mō mātou - About us
At Te Tari Taake Inland Revenue (IR) we are passionate about Aotearoa New Zealand being a great place to live and work. We are making it simpler for everyone to pay tax that pays for things like health care, education and protecting the environment.
IR is committed to building an inclusive workplace free from inequalities, where all our people are valued, respected and feel supported to reach their full potential.
At Inland Revenue (IR), we truly embrace diversity and inclusion and promote a flexible and supportive work environment that meets the needs of our people and business.
Mō te roopu - About the team
Enterprise Services is our corporate services group accountable for IR's finance, technology, people, workplace, commercial, marketing/communications and knowledge management functions.
**The ES PD&D team offers the following three key services**:
- Initiative planning and delivery for projects being delivered by Enterprise Services
- Release management for our enterprise support service (primarily Cloud based Evergreen platforms) - Ātea (Oracle) and SAP/Miri
- Change management for local and enterprise initiatives being delivered by Enterprise Services
Our teams work with partners across IR to understand their strategic work and programmes of change initiatives. We deliver value for IR-bringing a strong focus to improving user experience, constantly improving outcomes and championing IR's customer-centric and intelligence-led culture.
The Initiative and Release Delivery team works with partners across Inland Revenue to understand our constantly changing environment, outcomes and work programme. We consistently plan and manage prioritisation of our work, monitor risks and review how we are tracking against our performance measures to understand how we are progressing and why.
Ara Whiwhi Mahi - The Opportunity
As Service Owner - Initiative and Release Delivery you will provide leadership, coaching, advice, and guidance to a team responsible for the delivery of change initiatives, as well as operational support for core enterprise systems. You will support the Service Leader of ES PD&D to collaborate with, empower, and enable the ES PD&D Team to deliver against their initiatives in a complex and evolving environment. The role is a key engagement point into the team, and you will be expected to work closely with a wide range of stakeholders to understand their needs, and manage expectations around engagement and delivery.
Simply put we are looking for someone who can support the team to maximise opportunities and deliver against their work programme effectively.
Mōu - About you
We are looking for a seasoned people leader who will bring the following:
- Leadership, including coaching and developing people to build their capability and deliver better business outcomes
- Leading through change and is passionate about supporting your people as they learn new and different approaches to their work
- Making sound decisions, drawing on your relevant experience and using appropriate tools, frameworks and approaches for the planning of and delivery of initiatives
- Building strong partnerships and network, and the ability to work alongside stakeholders to achieve the right business outcomes
- Proven thought leadership and influencing skills - able to effectively represent ES PD&D
- Ability to use good judgement to make decisions and uses initiative to evaluate outcomes and work with stakeholders to prioritise deliverables
- Experience in working in an environment supporting core enterprise systems and processes including developing product roadmaps and refining service models
- Repeated experience in establishing and managing relationships with vendors including designing requirements for RFP, completing vendor selection processes and managing the ongoing operational relationship
- A great communicator, who can translate business outcomes into service-based outcomes through connecting people and building trusted & collaborative partnerships
- Importantly, a deep and applied understanding of how best practice in this area integrates with the mission of the broader organisation/sector
Applications close at 5pm on Monday, 2 September 2024.
-
Product Owner
4 months ago
Wellington City, New Zealand HAYS Full timePermanent Opportunity for Product Owner to be based in Wellington CBD **Your new company** A large government agency, with a sizeable IT team is seeking a Product Owner to work on a high-profile project, based in Central Wellington. This is a permanent opportunity with a client that can offer plenty of progression opportunities. **Your new role** This is...
-
Service Owner-process, Access and Workflow
3 weeks ago
Wellington City, New Zealand New Zealand Government Full timeMō mātou - About us Te Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand. We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Māori customers and our employees, their whānau, hapū and iwi. At Inland...
-
Wellington City, New Zealand New Zealand Government Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support. Mō mātou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing...
-
Product Owner Cloud
4 months ago
Wellington City, New Zealand New Zealand Government Full timeProduct Owner - CloudReserve Bank of New Zealand - 5 weeks annual leave + 3 weeks flexi-leave - 15 days wellness leave + awesome wellness package - Hybrid Wellington based role We have a newly created position in the Digital Solutions team for an experienced Product Owner. Come and put your skills to use where they will make an impact. Join a highly...
-
Ticketing Service Owner
2 months ago
Auckland City, New Zealand Auckland Transport Full time**Drive seamless operation and technical management of AT's ticketing solutions.**: - ** Auckland Integrated Fare System (AIFS) and contactless payment systems**: - ** Permanent opportunity, Viaduct location** Auckland Transport (AT) is leading the development of transport infrastructure and solutions that enable healthy and accessible communities....
-
Service Owner-Process, Access And Workflow
2 weeks ago
Wellington, New Zealand Cgr Services Full timeMo matou - About usTe Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand.We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi.At Inland Revenue...
-
Service Owner-Process, Access And Workflow
3 days ago
Wellington, New Zealand Cgr Services Full timeMo matou - About usTe Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand.We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi.At Inland Revenue...
-
Service Owner-Process, Access And Workflow
3 weeks ago
Wellington, New Zealand New Zealand Government Full timeMo matou - About us Te Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand.We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi.At Inland Revenue...
-
Service Owner-Process, Access And Workflow
2 weeks ago
Wellington, New Zealand Cgr Services Full timeMo matou - About us Te Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand. We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi. At Inland Revenue...
-
Service Owner-Process, Access And Workflow
7 hours ago
Wellington, New Zealand New Zealand Government Full timeMo matou - About us Te Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand.We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi.At Inland Revenue...
-
Service Owner-Process, Access And Workflow
3 days ago
Wellington, New Zealand Cgr Services Full timeMo matou - About us Te Tari Taake 'Inland Revenue' plays a critical role in improving the economic and social wellbeing of Aotearoa, New Zealand.We are committed to Te Tiriti o Waitangi 'Treaty of Waitangi' commitments and using these guiding principles in our work for and with Maori customers and our employees, their whanau, hapu and iwi.At Inland Revenue...
-
Wellington, New Zealand Cgr Services Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Wellington, New Zealand Cgr Services Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Wellington, New Zealand New Zealand Government Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Wellington, New Zealand Cgr Services Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support. Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing...
-
Wellington, New Zealand New Zealand Government Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Wellington, New Zealand Cgr Services Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Wellington, New Zealand Cgr Services Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About usTe Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Wellington, New Zealand Cgr Services Full timeWe've an exciting opportunity in CCS Planning Design and Delivery - Design Support where we are looking for a new Service Owner (L1) to lead and deliver our service offerings for Events & Channel Management, Testing and Application Support.Mo matou - About us Te Tari Taake Inland Revenue plays a critical role in improving the economic and social wellbeing of...
-
Product Owner
5 months ago
Auckland City, New Zealand HAYS Full timeStep up in this Intermediate Product Owner role and grow in the e-commerce space! **Your new company** One of NZ's most exciting start-ups known for their great culture! **Your new role** As a Product Owner, you will support their e-commerce, work with stakeholders and leadership team in enabling the product vision and product roadmap, you will be...
