Resource Coordinator

4 months ago


Auckland City, New Zealand Presbyterian Support Northern Full time

**Ko mātou tēnei** I This is Us**

We believe that everyone should be able to actively contribute to their community and thrive. Our team of 900 stretches from Taupo to Whangarei, and provides access to critical health and social services. We are renowned for our core services _Enliven, Family Works, Lifeline_ and _Shine_.

Everything we do is informed by our purpose to enable our clients to have a better life; and our values of Hope, Trust & Integrity, Compassion, Partnership, Tangata Whenua.

Our Enliven Service ensure that our older generations, those living with dementia and other conditions are able to remain in their own homes, live independently; and be an active member of their communities as long as possible.

**Te Kowhiringa** I The Opportunity**

As a Resource Coordinator (Rostering Specialist) in our Enliven team, you will be scheduling our Support Workers to visit and provide a range of care services to our clients. This includes making adjustments as needed in line with the changing needs of our clients and changing circumstances of our Support Workers. On a daily basis, you will be talking with clients and liaising with Support Workers and work closely with your colleagues across the Enliven team to ensure efficient and effective provision of services.

**Ngā pūkenga kei a koe** I Your Skills and Experience**

We'd love to hear from you if you are warm and engaging who thrives in a fast paced and ever changing work environment. In addition you will be / have:

- Auckland based and willing to work in an office environment
- Fast and efficient data entry and digital skills
- Excellent accuracy / attention to detail
- Exceptionally organised
- Strong ability to adapt to change and lean new systems and processes
- Excellent problem solver
- Can see the bigger picture
- Ability to communicate and work successfully with a wide range of people - both colleagues and clients
- Previous experience of scheduling complex rosters is a distinct advantage
- Exposure to a Call Centre environment is advantageous as well

**We are Diverse and Inclusive**:
We are committed to providing a diverse and inclusive working environment. You will love coming to work and being included and valued for your contribution. Examples of our commitment include - we are an accredited Dementia Friendly Organisation, a Domestic Violence Free Workplace, we are members of Diversity Works and a member of the Pride Pledge.

**Ngā āhuatanga hirahira o te mahi nei** I Highlights of Working with Us**

To support your success you will have access to:

- Opportunities for ongoing professional and career development
- Access to free professional and external counselling, support and advice through our Employee Assistance Programmes
- A range of discounted services and products through our BOOST programme
- Rewards each time you successfully refer a friend or family member to work for PSN
- Formal recognition of your service from 5 years service with PSN
- Kiwi saver paid in addition to your salary

**E hika ma, Tono a mai **(What are you waiting for )join our team and be part of the solution



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