Customer Care Specialist, Christchurch
17 hours ago
We have a fantastic opportunity for a Customer Care Specialist to join our team on a full-time, permanent basis.
- ** Your Role **:This role will be based in our Christchurch office and will be predominately responsible for processing and managing import sea freight shipments. It's a great role for someone who loves to take real ownership of their work and prides themselves on their problem solving and customer service skills.
- ** Your Responsibilities**:
**The role**:
Looking after your own portfolio, you will be in direct contact with clients on a daily basis to determine their sea logistics requirements and guiding them on the end to end freight forwarding process. You will need to build long term and effective relationships with your customers, regularly providing them with up to date information on their shipments and helping them solve any issues.
You will also have regular contact with our other internal teams to ensure that shipments are running smoothly, any issues are resolved and customers are kept informed.
**Your Skills and Experiences**:
**About You**:
We are looking for people with minimum 2+ years freight forwarding experience and strong knowledge of Sea Logistics processes. As well as.
- Sound knowledge of Incoterms (essential)
- Solid technological skills, including MS Office (some reports are done through excel)
- Ability to effectively manage your time, especially when under pressure and with a busy workload
- Excellent communication skills both written and verbal
- Ability to think outside the square and solve problems
In return, we'll offer you opportunities for career progression, a supportive company culture and flexible working arrangements. We also offer fully subsidized health insurance for you and your immediate family, EAP services and many other great benefits such as flu vaccines, wellness initiatives and more
If you're ready to take the next step in your logistics career and work for a successful, multi-national organization then we want to hear from you
With over 82,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.
**About Kuehne+Nagel***
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.
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