Customer Advocacy Consultant

2 weeks ago


Auckland City, New Zealand AA New Zealand Full time

Roadservice is our best known service with a goal of being Number One. This means providing the fastest, friendliest, most efficient and highest quality roadside assistance.

The structure of Roadside Solutions Team is changing to ensure we continue to deliver great customer outcomes and position the business to take advantage of growth opportunities. The new structure has created some fantastic opportunities that demand fresh thinking and new approaches.

We are currently on the lookout for a Customer Advocacy Consultant.

In this dynamic role you will assist the division by investigating and resolving customer queries to achieve successful outcomes. This role will have you collaborate across different departments to improve customer retention by converting customer experiences from negative to positive.

Key Responsibilities:

- Responding to all Member or Customer communication in a professional tone and manner
- Resolving all issues/queries in a timely manner
- Liaising with different departments if investigation is required
- Handle feedback and remedial information with confidentiality
- Maintain customer feedback related artefacts such as templates, response findings, surveys etc
- develop and share business reports relevant to the role with key stakeholders

We are looking for the following competencies:

- Professionalism
- Customer focus
- Critical thinking
- Influencing and relationship building skills
- Ability to work under pressure under tight deadlines

If the above sounds like you, APPLY today

LI-AK1



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