Assistant Manager

2 weeks ago

Wellington City, New Zealand AccorHotel Full time

**Company Description** About Movenpick Hotel Wellington**: Movenpick Hotel Wellington is a luxurious and contemporary 5-star hotel located in the heart of New Zealand's vibrant capital city. With its stunning waterfront views and top-notch amenities, our hotel is renowned for delivering unforgettable guest experiences

**"Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

**Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"**

As a Assistant Manager, you will enjoy looking after our guests and working as part of a fun, talented & passionate team that is all about creating memorable experiences..

**This role is paying $31.20 per hour | Full-time Permanent 40 hours per week**

Your responsibilities and essential job functions include but are not limited to the following:

- Day-to-day operation of all Front Office functions, overseeing the smooth coordination of all hotel.
- Good knowledge of Resaweb, ACDC, Opera cloud software's.
- Delivering the best Guest Experience and oversee the smooth coordination of all hotel areas.
- Detail knowledge of Wellington and surroundings.
- Attention to detail in order to ensure a luxurious environment for all guests
- The ability to lead a diverse range of team members
- To thrive on a fast faced environment and enjoy making decisions on the go.
- Ensure the safety and security of Hotel Guests and their property whilst staying at the Hotel.
- A generous nature that underpins your service skills.
- Drive up-sells as part of Hotel revenue management culture
- Effectively manage the daily reconciliation of the Hotels trading.
- Check and prepare reports and statistical information in accordance with service standards and auditing procedures during the night shift.
- Ability to work over a rotating roster, including days, evenings and weekends
- Effective supervision of all guest arrivals, departures, ensuring that room allocations and check in/check out processes
- Regular liaison with Maintenance, Housekeeping and Reservations in order to ensure that requests are completed accurately and efficiently; focusing on guest needs as a priority.
- Ensure Accor Hotel's guest loyalty and recognition program is maintained and delivered to it's highest standards.
- Full utilisation of the Front Office system, ensuring accuracy in use and producing a range of accurate reports to meet operational needs.
- Train, develop and support members of the Front Office team.
- Ensure that all standards are maintained, profitability is maximized and customer needs are met.

**Qualifications**
- Must have LCQ
- Must have GM certificate or willing to obtain soon
- Must have bachelors degree in hotel or business management.
- NZ full driver’s license is mandatory (Can drive both manual and automatic vehicles is essential.)
- 2 years + working experience in a 5 star hotel
- Good knowledge of audits, Opera Cloud, accounting, ResaWeb, ACDC tools
- PMS Opera Cloud experience required
- Represent the Hotel in absence of management, holding responsibility for the smooth and efficient running of the Hotels operation.
- Proficient knowledge of computer systems such as: Microsoft Word, Excel & Outlook is required
- Excellent verbal and written communication skills.
- Experience managing invoices, floats and folios.
- Knowledge of emergency procedures & general health and safety procedure.
- Flexibility to work evenings, weekends, and public holidays as required.
- Experience managing guest reviews in Trust you
- Ability to work well under pressure in a fast paced environment
- You take ownership of important issues, solve problems, and make effective decisions.
- Manage front office operations and help in other departments when necessary.

**Additional Information** Benefits**:

- Free staff meal provided during shift
- Family & Friends Hotel Discounts Ongoing reward and recognition incentives and awards.
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)
- ** Learn your Way** - Access to our Accor Academy so you can Earn while you Learn
- ** Work Your Way**:

- Flexibility to ensure a work life balance
- Incredible Accor **Heartist Benefits**:

- including discounted Food & Beverage + Accommodation Worldwide
- Accor's** refer-a-friend** bonus
- Accor's Parental Leave Scheme
- Access to our **Employee Assistance Program**

**_ We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know._

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