Assistant Manager

6 months ago

Wellington City, New Zealand IBIS Full time

**Company Description**
Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you

**Key Duties**:

- Actively participate in weekly Front Office meetings, where possible, respecting the confidentiality of issues, which may be discussed formally or informally.
- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused.
- Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
- Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
- Programme wake up calls ensuring these are received. Order newspapers as necessary.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
- Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Any other duties assigned by your Manager.

**Qualifications**
- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system is preferred
- Proven ability to build and maintain good relationships with all stakeholders
- LCQ Certificate
- Managers Certificate
- Minimum 6-12 months’ work experience in a similar position
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

**Additional Information**
At Accor Wellington, we're all about not just building your career but ensuring you have a blast along the way We believe in celebrating your accomplishments with a bunch of awesome employee perks and programs, including:

- ** Learn Your Way**: Dive into our Accor Academy for the ultimate combo of earning and learning
- ** Accor Heartist Benefits**: Enjoy discounted perks on Food & Beverage plus accommodation worldwide - because why not?
- ** Dress to Impress**: We've got your back with provided and laundered uniforms.
- ** Fuel Up**: Daily staff meals are on us while you're on duty.
- ** Accor's Parental Leave Schem**e: Supporting you in all stages of life.
- ** Celebration Time**: Join in on staff celebrations and get recognized for your tenure.
- ** Employee Assistance Program**: Your go-to support for all things work and beyond.

Join us at Accor Wellington, where your career journey is as exciting as the destination

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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