IT Technical Support Specialist

5 months ago

Hawke's Bay, New Zealand Pan Pac Forest Products Limited Full time

**About the opportunity**

In your role as IT Technical Support, you are a part of the Information Technology Team who as a team supports the entire organisation which has over 400 users. In your role you will carry out your duties in a timely and professional manner working within policies procedures and guidelines.
- Microsoft Teams, 365, Intune administration
- PowerShell scripting
- Active Directory maintenance
- Assisting users with sign on issues
- Configuring printer queue
- Manage tickets assigned to you for work required
- Configuring and supporting cellular phones

This role is full-time role, Monday - Friday and includes involvement in an “on call” roster, usually 1 week per month, to provide after-hours support due Pan Pac being a 24/7 business.

**About us**

We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 400 full time staff and 400 contractors. We care for our people, the environment, and our community.

**We offer**
- Secure employment
- A supportive learning and development environment
- Reward and recognition
- Wellbeing programme
- Discounted petrol
- Free flu injections
- Retail discounts
- Free life insurance for you and discounted life insurance for your partner
- Subsidised medical insurance for you and your family
- Employee Assistance Programme
- Annual firewood allocation
- Family friendly events

**About you**

If you are looking to take on an exciting role to build upon your IT skills, and have the following skills, then we would love to hear from you.

You have:

- 3-4 years’ experience in an IT role/industry
- tertiary qualification in Information Technology or other relevant qualification
- strong customer service skills
- the ability to work logically and methodically
- good attention to detail
- proven ability to achieve outcomes and work within deadlines
- the ability to be flexible and adaptable
- excellent written and oral communication skills
- strong analytical and problem-solving skills
- time management & prioritisation skills
- the proven ability to work independently without supervision
- Department- Corporate Division- Locations- Hawke's Bay**About Pan Pac**:
For 50 years, Pan Pac Forest Products has been growing, processing and delivering quality radiata products to international markets. No other forest products company in New Zealand does what we do.
We are proud to be a part of New Zealand’s bio-based economy. We are focused on innovation and the sustainability of our operations and the environment in which we work.

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