IT Technical Support Specialist

6 months ago


Hawke's Bay, New Zealand Pan Pac Full time

**About the opportunity**

In your role as IT Technical Support, you are a part of the Information Technology Team who as a team supports the entire organisation which has over 400 users. In your role you will carry out your duties in a timely and professional manner working within policies procedures and guidelines.
- Microsoft Teams, 365, Intune administration
- PowerShell scripting
- Active Directory maintenance
- Assisting users with sign on issues
- Configuring printer queue
- Manage tickets assigned to you for work required
- Configuring and supporting cellular phones

This role is full-time role, Monday - Friday and includes involvement in an “on call” roster, usually 1 week per month, to provide after-hours support due Pan Pac being a 24/7 business.

**About us**

We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 400 full time staff and 400 contractors. We care for our people, the environment, and our community.

**We offer**
- Secure employment
- A supportive learning and development environment
- Reward and recognition
- Wellbeing programme
- Discounted petrol
- Free flu injections
- Retail discounts
- Free life insurance for you and discounted life insurance for your partner
- Subsidised medical insurance for you and your family
- Employee Assistance Programme
- Annual firewood allocation
- Family friendly events

**About you**

If you are looking to take on an exciting role to build upon your IT skills, and have the following skills, then we would love to hear from you.

You have:

- 3-4 years’ experience in an IT role/industry
- tertiary qualification in Information Technology or other relevant qualification
- strong customer service skills
- the ability to work logically and methodically
- good attention to detail
- proven ability to achieve outcomes and work within deadlines
- the ability to be flexible and adaptable
- excellent written and oral communication skills
- strong analytical and problem-solving skills
- time management & prioritisation skills
- the proven ability to work independently without supervision



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