IT Technical Support

5 months ago

Hawke's Bay, New Zealand Pan Pac Full time

**About the opportunity**

In your role as IT Technical Support, you are a team member of the Information Technology Team who as a team supports the entire organisation which has over 400 users. In your role you will carry out your duties in a timely and professional manner working within policies procedures and guidelines.

This role is full-time role, Monday - Friday and includes involvement in an “on call” roster, usually 1 week per month, to provide after-hours support due Pan Pac being a 24/7 business.

**About us**

We add value to our natural resources. Our business is renewables, and we have been a part of New Zealand’s bio-based economy for 50 years. We grow, process, and deliver quality radiata products to national and international markets. Sustainability and safety are the foundations of our business. We have a team of over 450 full time staff and 400 contractors. We care for our people, the environment, and our community.

**We offer**
- Secure employment
- A supportive learning and development environment
- Reward and recognition
- Wellbeing programme
- Discounted petrol
- Free flu injections
- Retail discounts
- Free life insurance for you and discounted life insurance for your partner
- Subsidised medical insurance for you and your family
- Employee Assistance Programme
- Annual firewood allocation
- Family friendly events

**About you**

If you are looking for an IT career, and have the following skills, then we would love to hear from you.

You have:

- strong customer service skills
- a strong desire to learn and progress your career in IT
- the ability to work logically and methodically
- good attention to detail
- proven ability to achieve outcomes and work within deadlines
- the ability to be flexible and adaptable
- excellent written and oral communication skills
- a strong customer service focus
- time management & prioritisation skills
- the proven ability to work independently without supervision
- previous experience in an IT role/industry
- qualifications or courses completed relating to IT would be advantageous

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