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Information Advisor

2 months ago

Wellington City, New Zealand New Zealand Government Full time

Information Advisor (Full Time - Permanent)
Judicial Business Units, Operations and Service Delivery, Wellington

Te āhuatunga a te tūranga/About the Role
Courts and Tribunals Regional Service Delivery is currently looking for an Information Advisor based in Wellington.
The Information Advisor will provide support to customers of the Coronial Services Unit, this includes response to their general information requests, and requests under the Official Information and Privacy Acts.
The primary focus of the role is responding to queries for information regarding coronial cases. The Information Advisor will co-ordinate information and draft responses, ensuring all information is correct and compliant with relevant legislation. You will also ensure that appropriate peer-review and manager sign off is achieved in order to meet legislative and internal timeframes.
You will be working in a fast-changing environment that will require a high level of agility and resiliency.
You will have strong interpersonal skills that will support your work with all internal stake holders, but also be capable of dealing with distraught family members in sensitive circumstances. An ability to communicate with people from diverse backgrounds is essential.

He pūkenga tou/Skills and Experience
To be successful in the role
- Work effectively and calmly in stressful situations
- Be able to handle viewing graphic coronial material
- Have excellent written and verbal communication skills
- Enjoy working in a reactive as well as a proactive and fast paced environment
- Professional and confident phone manner
- Ability to work both with direction and independently
- A desire to learn and adapt
- Relevant previous experience from any other similar roles

This is a technically challenging role requiring an understanding of the relevant legislation, a methodical approach, an eye for detail and a strong focus on delivering excellent customer service. Excellent organisation and prioritisation skills are required, as are strong written communication skills.
The coronial content can be affecting and you will have access to regular support from an external professional supervisor in order to help you maintain a healthy perspective and work/life balance.

Utu ā-tau/Salary

**Salary Range**: The appointing salary for this role will be between $59066 - $83,387 based on skills and experience.

Tono mai/How to Apply