Senior Service Engineer

2 weeks ago


Hamilton, New Zealand Waikato Institute of Technology Full time

_Full time, 37.5 hours per week_
- _ Hamilton central base_
- _ Dynamic and innovative team_

**About the role**

Wintec empowers employees to connect, communicate and collaborate so they can work the way they live — anywhere, anytime, with choice and freedom.

Wintec is one of New Zealand’s leading tertiary institutes, with a focus on innovation and future-proofing.

Our team works tirelessly to stay ahead of the fast-changing world of technology and industry practice, and we are seeking an energetic self-starter looking for a fast-paced working environment.

Your energy and passion will be key to guiding and empowering the Information Technology Services team and setting the standard for excellent customer service.

Do you have 3 to 5 years of desktop support experience?

Your experience, commitment to providing exceptional customer service and formal qualifications will be key to guiding the strategic direction of the Information Technology Services team.

**The technical or practical experience we are after includes**:

- IT related qualification and/or Degree.
- Experience with L2 / L3 Technical Support/troubleshooting
- Microsoft Certified Technology Specialist
- Experience in large-scale device deployments
- Expert Knowledge of Active Directory, MS Teams, SCCM, Intune, Jamf and remote tools
- Experience with M365 Administration and support
- Knowledge of building machines with SCCM and Intune
- Experience in endpoint protection products such as TrendMicro and Defender
- IT ServiceDesk problem and incident management, including accurate recording and resolution documentation
- Knowledge of MAC OS/X desktop image development and deployment.
- Hold a full NZ driver’s licence

**People skills we are looking for**:

- Excellent communicator with the ability to communicate effectively with a remote team using online collaboration tools
- Proactive and responsive Customer Service attitude with a focus on internal and external customer needs
- Self-motivated, methodical, and able to demonstrate high levels of initiative.
- A good human who can integrate into a remote working team and be a solid team player, engaging through online collaboration tools
- A focus on delivering high-quality customer service that meets customer needs
- Willing to accept challenges and able to adapt to an ever-changing software and hardware environment

**Work at Wintec - a business division of Te Pūkenga**

Feel you’re up to the challenge? Wintec is one of New Zealand’s leading tertiary institutes, with a strong focus on innovation and future-proofing. Our team works tirelessly to stay abreast of the fast-changing world of technology and industry practice. This role is ideal for an energetic self-starter looking for a fast-paced working environment.

Position description


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