Learner Success Coordinator

5 months ago

Auckland CBD, New Zealand UP Education Full time

Join a rapidly growing and well-established college with a 25-year presence
- Ongoing commitment to your training and professional development
- Rewarding environment that empowers international students and helps shape their future.

**Role type: Permanent, Full-time**

At UP Education, we believe that learning should be defined by the exceptional For over two decades, we have built an innovative, student-centred learning community that provides outstanding education opportunities for students seeking a tertiary study experience in New Zealand and Australia.

UP International College New Zealand is our University Pathways division within UP Education.

Partnering with globally respected universities, UP Education supports international students from all over the world to successfully transition into English-speaking universities in Australia and New Zealand. We partner with three leading Universities in New Zealand delivering a range of specialised Foundation Studies courses and English language programmes.

**About the role**:
It is known that there is a close link between a student’s wellbeing, attendance, and academic progress. You will be instrumental in collaborating with students and other stakeholders to track student progress effectively. Your role will involve offering timely, tailored interventions and pinpointing areas for enhancement, enabling students to implement necessary changes for their success. Ultimately, the Learner Success Coordinator is to act in the best interest of the student, which, in turn, will act in the best interest of UP’s relationship with the relevant universities.

Key responsibilities include:

- Ensure up-to-date familiarity with external regulatory requirements such as those of the Code of Practice, NZQA, TEC, MOE, and INZ, as well as internal policies and processes. Incorporate any updates into daily operations and effectively communicate them to peer teams to ensure compliance requirements are consistently fulfilled.
- Have a thorough and holistic understanding of the concerned learner’s situation (well-being, attendance, academic, other).
- Ensure that the action plans agreed upon to improve learner performance are executed in compliance with internal policies and procedures
- Ensure that attendance monitoring and follow-up procedures are carried out in accordance with regulatory requirements and internal policies and procedures.

**About you**:

- Diploma, Degree in a relevant discipline or equivalent
- At least three years of experience in a similar role, with a demonstrated understanding of immigration, NZQA, TEC, MOE, and Public Trust regulations related to international students.
- CRM, Artena, or any other SMS
- Experience in student support, counseling, or educational administration.
- Ability to handle confidential information with discretion, as appropriate.
- Strong communication, and interpersonal skills.
- Strong analytical and problem-solving skills.
- Ability to work independently and make decisions under mínimal supervision.
- Ability to work collaboratively and cooperatively as a member of a team.
- Attention to detail and strong organizational skills.
- Ability to manage multiple tasks and priorities.

**Why work with us?**
- Join a rapidly growing and well-established college with a 25-year presence.
- Professional growth opportunities within the business.
- Rewarding environment that empowers international students and helps shape their future.
- Direct association and collaboration with one of our three university partners in New Zealand
- Ongoing commitment to your training and professional development

**How to apply**

**We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.**

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