Guest Service Agent

7 months ago

Christchurch, New Zealand Crowne Plaza Hotels & Resorts Full time

**About Us**

There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch.

At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.

**Your day to day**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Guest Service Agent you’ll deliver this through all aspects of the front office/reception. In this role you will:

- Create the warm atmosphere that makes our guests feel at home
- Check guests in and out and take payments
- Answering guests queries and taking reservations
- Be a key source of information on both the hotel and the local area

**What we need from you**
- Previous customer service experience, preferably in front office, reception or reservations
- Excellent written and verbal communication skills
- Having worked with Opera or similar PMS system is beneficial for the role
- Attention to detail and an ability to multi-task are key to success

**What we offer**

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- paid birthday leave
- daily laundered uniform
- additional parental leave benefits
- flexible work options
- proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.

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