Guest Services Agent

5 months ago

Christchurch, New Zealand Hind Management Full time

**About The Role**

If you are passionate about service and have a smile to match, we are seeking a Guest Services Agent.

We are looking for an enthusiastic applicant who understands the meaning of great guest service, team work and attention to detail. A team player who enjoys the hospitality industry and wants to further their career.

This role covers different shifts during the week, weekends and public holidays. You will need to be flexible to work all rostered days and preferably come with a minimum of 1 years customer service or hospitality experience.

This role requires you to do porter duties from time to time and assisting in other areas of the hotel as needed.

This is a part time (Minimum 20 hours per week) permanent role is based at Sudima Christchurch City and the hourly rate is $25.00 per hour.
- Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services.
- Should have a full New Zealand Drivers licence.
- Able to drive hotel shuttle to escort guests.
- Record all luggage stored in an orderly manner
- Always keep the luggage storeroom tidy and accessible
- Must be updated on the knowledge of all room categories and amenities
- Ensure communication meetings are attended
- Fix small maintenance issues in the rooms
- Responsible for the Front Office operations and guest satisfaction of the departments
- Assist with guest enquiries
- Assist with valet parking and keeping a clear record of cars if required
- Must be responsible and careful when parking guest vehicles
- Ensure guest messages, dry cleaning are delivered in a timely manner.
- Ensure signage’s are clear
- Guest luggage is stored in a secure area and placed in order
- Assist other departments in the successful operation of the business with a key focus on: guest service, guest relations and yield management.
- Regularly inspect the lobby and public area to ensure that the standards of the Hotel are maintained and comfortable for guests, clients as well as employees.
- Regularly monitor stock of brochures and information for guests
- Provide guest advice and assistance with tour bookings, restaurant, activities and directions

**Requirements**:

- Confident, well motivated, enthusiastic and determined
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Ability to prioritise, work to deadlines and remain composed under pressure
- Work to a high standard, accurate and organised
- Approachable and flexible & a team player
- Committed to continuing professional development
- A full drivers licence
- NZQF level 2 or 3 (ANZSCO Skill Level 4)
OR least one year of relevant experience may substitute for the formal qualifications listed above.

**Benefits**

He kura te tangata - We are all valued

**As an employer of choice,** we offer great employee benefits like life-cover, outstanding health and wellbeing programs, and discounts on hotels, restaurants, bars and spas across our network -not just for you but in some cases your friends and family too
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment
- Wellbeing programme including Health insurance discounts
- Excellent reward & recognition events
- Long service and anniversary gifts and benefits
- Staff, family and friends rates within our network of hotels
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform

**Who We Are - Ko Wai Mātou**

Hind Management builds, operates and manages high performing award-winning hotel, restaurant, bar and spa businesses. As industry leaders in social and environmental responsibility, we run a sustainable business model that takes the well-being of our people and planet seriously.

Hind Management has recently been awarded HRD's Five Star Employer of Choice Award for 2022. Our people love coming to work every day and we think you will too We’re looking for positive people, working with us means getting unlimited opportunities to develop yourself and your career, being part of a community and company culture that’s passionate about putting people first. And it means having the flexibility and opportunity to work how you work best, with lots of different people all working with one goal in mind.

**_
E manawanui ana tātou - We care_**

**_ Ka mahi tahi tātou - We work together_**

**_ Ka whai tātou i te tika - We do the right thing_

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