Guest Services Agent

4 months ago

Christchurch, New Zealand Hind Management Full time

**The Role | Te mahi**

We are looking for an enthusiastic Guest Services Agent who understands the meaning of great customer service, teamwork, professionalism, and attention to detail and has a passion for hospitality

This is a full-time role covering a variety of shifts during weekdays, evenings, weekends and public holidays. You will need to be flexible to work rostered shifts.

**Who We Are | Ko Wai Matou**

Novotel Christchurch Airport is part of the Hind Management Group (NZ Employer of Choice 2022). Novotel and Hind Management believe in empathy, understanding and accommodating differences. We believe that 'we are all valued' and our success is a direct reflection of our people, teamwork, passion and professionalism.

As part of the global Accor Hotels brand, you can be sure your career pathways and opportunities are endless

**Responsibilities | Ngā haepapa**
- Be responsible for ensuring a smooth check in and out process and guest satisfaction.
- Ensure a warm and friendly welcome every time a guest enters the hotel.
- Follow security procedures and emergency procedures to ensure the safety of all our guests and team members
- Have an up-to-date knowledge of all room categories and amenities
- Answer phone calls and ensure guest requests are actioned and followed up with relevant departments
- Acknowledge loyalty program members and provide them with appropriate service
- Have a thorough knowledge of Christchurch including local amenities, transport facilities, local doctors and emergency information in order to provide accurate information to support guest needs
- Ensure personal presentation is consistent with brand standards including correctly presented uniform and name badge
- Communicate professionally and effectively with other hotel departments.
- Ensure Health and Safety standards are being met and reported as per policy

**Requirements**:
**About you | Ko koe tēnei**
- Previous hotel front office or airline experience
- Confident, motivated, enthusiastic and determined
- Takes pride in work and has exceptional attention to detail
- Flexible and adaptable in approach
- Committed to continuous professional development
- Valid Right to Work in NZ

**Benefits**

**We are all valued | He kura te tangata**
- Discounts at our hotels, restaurants and spas across our network
- Staff, family and friends rates at our hotels
- Meals on duty and uniform provided
- Excellent reward & recognition events
- Service and anniversary gifts and benefits
- Wellbeing programme including Health insurance discounts
- Paid training and individual Employee Development Plans
- Training towards NZQA qualifications and our very own online digital learning platform
- Free Life Insurance, Digital Will & Best Doctors teleservice after 3 months of employment

Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

**Nau mai, haere mai, tauti mai**

We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

**Our Values**

**E MANAWANUI ANA MĀTOU - WE CARE**

**KA WHAI MĀTOU I TE TIKA - WE DO THE RIGHT THING**

**KA MAHI TAHI MĀTOU - WE WORK TOGETHER

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