Guest Service Agent

7 months ago

Christchurch, New Zealand Crowne Plaza Hotels & Resorts Full time

**About us**

Crowne Plaza Christchurch is an IHG hotel located in the heart of downtown Christchurch, right opposite Victoria Square and just a short walk from major attractions, including the Avon River, Town Hall, Art Gallery, Te Pae Conference Centre and the modern dining and shopping precincts.

With a contemporary style and design, we offer hotel accommodation with sweeping views over the city and beyond, and an outstanding guest experience.

That's where you come in We're looking for a Guest Service Agent to join our team and be the friendly face who welcomes guests to our hotel.

**Your day-to-day**

You’ll provide great service and a memorable experience to our guests. As Guest Service Agent you’ll deliver this through all aspects of the front office/reception. Key responsibilities include:

- Create the warm atmosphere that makes our guests feel at home
- Build relationships with our regular guests
- Assist guests with their luggage
- Check guests in and out and take payments
- Answer guests queries and take reservations
- Provide detailed knowledge of the hotel's activities, tourist information, events in Christchurch, location of major buildings and places of interest, etc

**What we need from you**
- A passion for providing an outstanding guest experience
- Great communication skills with a friendly, approachable character
- Previous customer service experience, preferably in front office, reception or reservations
- Attention to detail and an ability to multi-task are key to success

**What we offer**

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including:

- paid birthday leave
- daily laundered uniform
- additional parental leave benefits
- flexible work options
- proactive health days

Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further. We are proud to be IHG and we know you will be too.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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