Service Coordinator, Bowel Screening Programme

2 days ago

Wellington City, New Zealand Whakarongorau Aotearoa Full time

Company Description
**Ko wai hoki | About us**

Whakarongorau Aotearoa are privileged to be running free to the public, virtual health, mental health, and social services the people of Aotearoa New Zealand.

We do this 24 hours a day, seven days a week across seven digital channels. We manage inbound and outbound call centres in Auckland, Wellington and Christchurch as well as remote teams working from their homes across the country.

We want to give everyone in Aotearoa the opportunity for wellness. We focus on the connected world of digital care, where we can help join all the dots, and select the right services, advice, support and help for the right need.

We use our healthy imagination to solve big problems by understanding the tiny ways that people are blocked from getting the care they deserve. Our imagination comes from our people and our partners and their drive to never give up.

**Job Description**:
**Why is Bowel Screening Important?**

Every year, more than 3000 New Zealanders are diagnosed with bowel cancer and more than 1200 die from it.

International evidence shows that bowel screening programmes can save lives through early diagnosis and treatment of bowel cancer. There may be no warning signs that bowel cancer is developing. Where cancers are diagnosed through services that treat people who already have symptoms of bowel cancer, only about 40% are found at an early stage.

Māori are more likely than non-Māori to die from bowel cancer, partly because Māori are more likely to be diagnosed with bowel cancer at an advanced stage when it is more difficult to treat. A bowel screening programme that has equal screening and follow-up rates for Māori and non-Māori could reduce inequities through early diagnosis and treatment.

This free National Bowel Screening Programme aims to save lives by detecting bowel cancer at an early stage when it can often be successfully treated and has a focus on initiatives that drive equitable participation for all population groups.

**Atu mo te mahi | About the role**
- Contact members of the community who have been invited by the Ministry of Health to complete a Bowel Screening kit.
- Take incoming and make outgoing calls to answer questions and encourage people to take part in the programme.
- Undertake data entry tasks to support the quality of the information available in the system.

**You will be required to work Monday - Friday (8 - 6 pm, rostered) in our Wellington Call Centre.**

**Qualifications**:
**Pehea koe | About you**
- The ability to converse in Te Reo Māori, a Pasifika language or Mandarin is preferred but not essential.
- Cultural understanding including that of Te Ao Māori and the ability to connect with people over the telephone.
- The technical ability to use a national screening database.
- Proven ability to follow procedures and processes.
- Passion for customer service excellence.
- Ability to analyse information before communicating this to a participant on the telephone.
- Attention to detail, able to write clearly and concisely.
- Quick and alert mind, with the ability to adapt.
- Commitment to quality.
- Positive attitude, flexible approach and ability to multitask.
- A sense of humour, energy, and resiliency.

Additional Information
**Ō tātou uara | Our values**

Our ambition is to give everyone in Aotearoa the opportunity for wellness. Our values underpin all we do, and how we do it.
- Do the right thing | Mahia te mea tika
- Motivated by quality | Hihiri e te kounga
- Passion for better | Ngākau nui ki te pai ake
- Shoulder to Shoulder | Pokohiwi ki Pokohiwi

**To tatou tikanga | Our culture**

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa’s commitment to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

To ensure we are as connected and as engaged as we can be with the people we help, nearly 20% of our workforce identify as Māori and 22% as Pasifika.

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