Service Coordinator

4 weeks ago

Wellington City, New Zealand Whakarongorau Aotearoa New Zealand Telehealth Services Full time

**Company Description**:
**To tatou tikanga | **Our Culture

Our staff are passionate people, each driven to contribute to better health outcomes, with a focus on high priority populations. We are focused on hiring kaimahi who live and work in the communities they serve.

Whakarongorau Aotearoa is committed to understanding and improving mana taurite (equal status) starts with the understanding of self and how we, as health professionals, think and behave each minute of each day to serve the health needs for Aotearoa.

**Ko wai mātou** | About us

Whakarongorau Aotearoa (Whakarongorau), a social enterprise, is a virtual health and social services organisation with a proven record of connecting people seamlessly with care when they need it. Whakarongorau aims to be there when face to face health and social services cannot, providing consistent, clinically supported access to services for those in need or when people are unable to access other options due to location, time of day, financial or cultural barriers.

Join the Register Central Team for the National Cervical Screening Programme at Whakarongorau Aotearoa. As guardians of the Register, we manage the database for eligible New Zealanders undergoing cervical screening. This is an exciting time to be part of the team, as we introduced HPV testing in late July and implemented a new register.

With comprehensive training, you'll contribute to the effort of eradicating cervical cancer throughout Aotearoa New Zealand. Your role involves assisting various healthcare professionals in accessing accurate screening data, providing customer service to screening and treatment providers, labs, and participants.

Additionally, you'll play a crucial role in ensuring under-screened individuals, particularly Māori and Pacific populations, have access to screening as the new program develops.

**Mō tēnei tūranga - **About the role

We are a forward-thinking team, committed to delivering high-quality support services that touch the lives of individuals across Aotearoa. Our collaboration extends beyond the surface - we work closely with health providers, laboratories, and colposcopy clinics, ensuring that every step of the screening pathway is as efficient and accurate as possible.

As a Service Coordinator for the National Cervical Screening Programme, you will play a pivotal role in ensuring that crucial participant screening information is accessible to a diverse range of health professionals. Your dedication will directly impact the health and well-being of countless individuals, providing them with the care and support they deserve.

In this role, you will become the bridge that connects various stakeholders, fostering a seamless experience within the programme. This is a full-time position based in Wellington CBD with options for a flexible working environment once full training has been completed.
Your responsibilities will include:
**Solving Challenges**:Use your analytical skills to resolve issues, ensuring a smooth operation throughout the screening pathway
**Administrative Excellence**: Employ data management tools to uphold high-quality administrative processes, maintaining the integrity of our operations
**Exceptional Service**:Provide outstanding customer service to Screening Providers, Laboratories, Colposcopy service providers, Regional Register teams, and Programme Participants
**Information Accuracy**:Play a key role in entering accurate participant information into the NCSP Register, contributing to the integrity of our data

**Why You'll Love Working with Us**:
***
**Collaborative Environment**:Join a team that values collaboration, innovation, and mutual support
**Professional Growth**: Hone your skills and expertise in an environment that encourages continuous learning
**Balanced Schedule**:This is a Monday to Friday role 8am to 4.30pm, allowing you to enjoy your weekends and maintain a healthy work-life balance

**Qualifications**:
**Mōu ake - **About you

At the heart of the National Cervical Screening Programme, you'll join a collective of individuals driven by a common goal - making a lasting impact within their community. If you've found satisfaction in resolving challenges for others, bring your talents to a role that's all about enriching lives.

Your personal attributes:

- Solution Finder
- you have excellent judgement and enjoy employing your critical thinking skills
- Cultural awareness and sensitivity - be open, empathetic, humble and respectful. You have a desire to ensure all people can access the health services they are entitled to
- Confidence in speaking with health professionals
- Adherence - you value guidelines and can consistently adhere to rules and procedures
- A sense of humour and energy - you’ve got a positive attitude, flexible approach and ability to multi-task. Being a team player is key for this role as well who can work effectively with others to solve problems
- Technological know-how - you ideally have a backg

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