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Manager

4 weeks ago

Auckland City, New Zealand Icestop Limited Full time

We are looking for a manager to join our team.

**Requirements**:

- At least 2 years of work experience in a management role in any industry, including positions such as assistant manager, deputy manager, or supervisor.
- At least a relevant NZ Register Diploma Level 5 qualification (such as in business administration or management) may substitute for the experience.
- Must have work experience in customer service.
- Must have basic knowledge of Thai massage.

**Job Descriptions**
- Identify the ideal combination of massage services and products to satisfy customer

preferences and needs.
- Oversee inventory levels to ensure necessary supplies and products are always

available.
- Set and uphold high service standards to guarantee customer satisfaction.
- Develop and implement purchasing policies focused on ensuring quality and cost
- effectiveness.
- Create and execute marketing campaigns to promote the shop’s services and

products.
- Establish competitive pricing for services and products based on market trends and

business objectives.
- Promote and advertise the shop’s offerings through multiple channels.
- Sell massage services and related products, offering expert advice on their benefits

and usage.
- Address customer inquiries and complaints, ensuring a positive client experience.
- Maintain accurate records of inventory and financial transactions.
- Manage the shop’s budget, tracking expenses and revenues to ensure profitability.
- Prepare organizational reports and identify opportunities for improvement.
- Oversee the recruitment, training, and management of massage therapists and

support staff.
- Conduct regular performance reviews and provide coaching to improve staff skills

and performance.
- Develop staff schedules to ensure sufficient coverage during operating hours.
- Ensure adherence to occupational health and safety regulations to maintain a safe

work environment.
- Implement policies and procedures to uphold health and safety standards within the

shop.
- Greet clients with a warm welcome and create an inviting atmosphere.
- Manage appointment bookings, both in person and via phone, using scheduling

software.
- Confirm and send reminders for upcoming appointments.
- Handle check-ins and check-outs efficiently, ensuring accurate client records.
- Provide detailed information about services and address any client inquiries or concerns.

**Other Details**
- This is a full-time and permanent position
- Wage payment is $30 per hour, and you will be paid weekly
- Holiday pay and sick leave will be paid according to the law
- You will be working in Auckland. The employer has two shops (located in Mt Albert and Birkenhead). You will have to look after both shops but will be assigned to physically work in one of these shops as agreed upon by you and the employer.
- You will work according to a roaster 5 - 6 days each week with a guarantee of 30
hours (maximum of 48 hours per week)
Please note that applicants for this position should have NZ citizenship/residency or a valid
NZ work visa.

If you would like to join our team, please submit your information via jobspace. If you

Pay: $30 per hour